Uncubed
   

Junior Client Support Specialist

Symplicity, Brisbane

Helping institutions connect students to people, knowledge, and opportunities.


Symplicity’s Junior Client Support Specialist is responsible for providing CareerHub & UniHub clients with exemplary support that enables their continued use and adoption of the software.

Responsibilities

  • Become a CareerHub/UniHub functional expert with end-to-end knowledge of the system.
  • Provide Tier 1 & 2 support to customers.
  • Help clients in their continued use and adoption of CareerHub
  • Maintain customer case information within the Symplicity support portal.
  • Triage cases from case tickets logged & phone calls.
  • Identify potential software bugs and capture these within JIRA and assist the engineering team as required to troubleshoot and resolve the issue.
  • Assist in client projects as required.
  • Support client training & enablement programs.
  • Provide internal team enablement from time to time.
  • Assist with the delivery of webinars and other client engagement programs.
  • Other Duties as required

Requirements

  • Excellent interpersonal & communication skills across all mediums – online, email/ticket, phone & f2f.
  • Friendly & consultative client engagement manner.
  • High attention to detail & solution-oriented mindset.
  • Thrive in a high performing team.
  • Strong self-starter with the ability to hunt for information or answers when required.
  • Strong technical acumen
  • Knowledge of JIRA, Programming, HTML, CSS, SQL would be a bonus
  • Understanding of university ecosystems would be a bonus
  • Bachelor's degree or equivalent experience.
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Please note: employment with Symplicity contingent on successful completion of background check. If you are unable to provide evidence of your motivation through the application of skills learnt during your study or personal interest then you should not apply. As part of the recruitment process, your programming skills will be tested. Applicants will be selected on their skills, ability and motivation. Links to personal projects, github etc are encouraged in your application.

About Symplicity

We Are Symplicity We’re committed to empowering our clients with innovative, easy-to-use solutions that enable them to streamline processes, improve outcomes, and cultivate positive relationships with their students, customers, and communities.

Symplicity

Want to learn more about Symplicity? Visit Symplicity's website.