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Technical Support Manager

Taboola, New York, NY

Content You May Like


Read something interesting online today? There's a good chance it reached you because of our technology.

 

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.

 

Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Manager.

 

Technical Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

 

The position requires leading the US team, troubleshooting complex web and backend technology issues and excellent communication skills. The Technical Support Manager works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.

About you:

  • Proven experience in managing a support team in a multinational organization
  • Experience leading projects hands-on from end to end
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Customer service, strong relationship building, multi-tasking, self-learning and motivational skills
  • Industry experience (preferred)
  • Experience with SalesForce and Jira (preferred)

In this job you will:

  • Hire and lead a team of highly talented and technical 2nd level members who are working on a large scale and fast paced company
  • Work closely with various teams within the company, including Business units and Professional Services teams
  • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Monitor the performance of the team and make sure the SLAs and KPIs are met
  • Initiate processes and workflows improvements
  • Manage and lead projects hands-on from end to end
  • Put focus on team growth
  • Be an escalation point to the team and to other teams in region including Business units

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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About Taboola

What is Taboola: Our Story With an infinite amount of things to read, watch, or listen to surrounding us every day, how do we know where to look first? Taboola’s founder and CEO, Adam Singolda, calls this the “discovery problem.” Search engines may have changed the world by enabling people to find any and all kinds of information. But how can someone discover something new they may like if they don’t already know to look for it? So, what is Taboola? Since our launch in 2007, Taboola’s team of ninja-like engineers and digital media mavens have been building the world’s largest and most advanced discovery platform -- or “search engine in reverse” -- delivering personalized recommendations to over one billion users every month, on many of the web’s most innovative and highly-visited websites. Thousands of leading publishers, marketers, and agencies utilize Taboola’s predictive technology to increase user engagement, monetize their traffic, and distribute their content to engaged audiences across the web. Together, our teams have pioneered a major new marketing channel alongside “search” and “social,” proving that “discovery” can power successful campaigns for companies of all sizes, throughout the customer journey. These days, passionate about bringing “discovery” to more markets around the world, there are over 650 of us “Taboolars” (and growing), connecting people with content they may like but never knew existed, with offices in New York, Los Angeles, London, Tel Aviv, New Delhi, Sao Paulo, Shanghai, Tokyo, and Bangkok.

Want to learn more about Taboola? Visit Taboola's website.