Associate Manager - Technology Production Support

Taco Bell, Irvine

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Who is Taco Bell?

Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the nation's leading Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves made-to-order and customizable tacos and burritos, among other craveable choices, and is the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items. Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through nearly 7,000 restaurants across the nation, as well as through its mobile, desktop and delivery ordering services.

Overseas, Taco Bell has over 300 restaurants, with plans to add 2,000 more restaurants internationally within the next decade. The brand encourages its fans to “Live Mas” and connects with them through sports, gaming and new music via its Feed The Beat® music program. Taco Bell also provides education opportunities and serves the community through its nonprofit organization, the Taco Bell® Foundation™, and connects fans with their passions through programs such as the Live Mas Scholarship program. In 2016, Taco Bell was named as one of Fast Company’s Top 10 Most Innovative Companies in the World.

About the Job:

The Associate Manager - Technology Production Support drives production support efforts for new releases and initiatives as well as ongoing maintenance within the IT support portfolio. As a key team member on the Production Services team, you will be helping lead the way as Taco Bell continues to transform and innovate the Quick Service Restaurant industry. You will help in designing and supporting highly strategic projects that enable exciting and engaging technology and experiences for our consumers and team members.

Equally important to the job role and responsibilities is making sure all qualified candidates are a good fit to the amazing Live Mas! Culture that is Taco Bell! At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you are that diamond in the rough, we would love to meet with you.

The Day-to-Day:

  • Lead a team of Production Services Engineers with daily responsibilities.
  • Organize and drive day-to-day progress of complex production incidents to resolution and root cause analysis
  • Build strong partnerships with external vendors to ensure platform stability and success to exceed expectations of internal business partners.
  • Proactively monitor software and hardware deployments through Pilot test
  • Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring in the field
  • Continuous follow-up with Pilot restaurants through field visits and communication to ensure proper behavior of software
  • Create documentation and provide training to the Service Desk on supported applications
  • Continuous collaboration with Service Desk to help reduce call volume
  • Develop tools to improve and automate daily tasks of internal teams.
  • Attend meetings representing the Production Services team as a Subject Matter Expert
  • Collaborate with Development and QA groups on new technologies and enhancements
  • Adhere to problem management practices that focus on root cause analysis and prevention of future problems
  • Guide and mentor junior-level team members
  • Provide support for after hour restaurant activities such as upgrades and implementations that may occur on weekends, evenings or holidays
  • Contribute to building a high-performance culture and a sense of camaraderie within the Back of House cross-functional team

Is This You?

  • 5-7 years of experience in coaching/leading technical teams in solving complex production issues
  • 5-7 years as a Senior Analyst/Engineer with extensive experience in root-cause analysis
  • 5-7 years of experience in supporting and troubleshooting production software
  • Knowledge of SDLC methodologies, concepts, practices, procedures and standards
  • BA/BS degree
  • Shell scripting ability (PowerShell, VBScript, Python, Bash) a plus
  • Excellent working knowledge of Microsoft SQL Server
  • Strong ability to read and dissect source code
  • Strong proficiency in Windows and Linux OS
  • Understanding of Point-of-Sale (POS) technology a plus
  • Experience with e*Restaurant or other Back Office restaurant management systems.
  • Excellent general knowledge of computer and networking technologies
  • Experience with development, QA testing and software deployment are highly desired
  • Demonstrated strong communications skills
  • Experience in leading small technical teams a plus

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

Work-Hard, Play-Hard:

  • On-site child care
  • On-site gym with fitness classes and personal trainer sessions
  • On-site dining center & lounge (yes, there is a Taco Bell Restaurant inside the building)
  • Free snacks, soda, coffee and more
  • Bagel & Donut Fridays
  • Game room w/ Sports Memorabilia
  • On-site dry cleaning and laundry services
  • On-site carwash
  • On-site salon services, including: massages, hair, nails, chiropractic and waxing treatments
  • Year round half-day Fridays
  • 4 weeks of vacation per year plus Holidays
  • Tuition reimbursement
  • Virgin Pulse (exercise incentive program)
  • Discounts for life’s adventures (ex: theme parks, Sprint, Verizon, AT&T, etc.)
  • Favorable Family Leave Act support and Adoption Assistance
  • Generous Parental Leave Policy

About Taco Bell

About us At Taco Bell, we’ve had innovation on our mind since Glen Bell opened the first restaurant in 1962 in Downey, California. Always hungry for Más, we’ve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food. As a subsidiary of Yum! Brands, Inc., we are the nation's leading Mexican-inspired quick service restaurant (QSR). Taco Bell consists of more than 350 franchise organizations with over 210,000 team members who serve more than 42 million customers each week through 7,000+ restaurants across the nation, as well as through our mobile, desktop and delivery ordering services. We have over 350 restaurants overseas with plans to add 2,000 more restaurants internationally within the next decade. We also provide educational opportunities and serve the community through our nonprofit organization, the Taco Bell® Foundation™, and connect fans with their passions through programs such as the Live Más Scholarship program. In 2016, we were named as one of Fast Company’s Top 10 Most Innovative Companies in the World. We’re striving for Más.

Want to learn more about Taco Bell? Visit Taco Bell's website.