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Authentication Center Generalist

TCGplayer, Syracuse, NY

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Authentication Center Generalist 

Location: Syracuse, NY

Important note: we are currently not actively hiring for this position. By all means please continue to apply and be excited because as soon as we resume hiring our recruiting team will be in touch! Thanks again for taking the time to apply and for considering our company for your next career move.

Who We Are

TCGplayer Direct provides an enhanced customer experience and logistics solutions for our retail sellers by shipping thousands of orders every day. By handling the delivery, customer service and products that buyers purchase every day, TCGplayer Direct is a growth engine for buyers, sellers and the marketplace.

Who You Are

As an Authentication Center (AC) Generalist you will be directly responsible for the following primary workflow tasks: 1) shipping buyer orders, 2) stowing inventory, 3) pulling orders, and 4) receiving incoming merchandise. This includes counting, conditioning, and sorting receipts; as well as pulling, kitting, and packaging buyer orders.

Essential Functions

  • Operate within established standard operating procedures (SOPs)
  • Count, sort, condition and file products and supplies while maintaining standard levels of output
  • Check the accuracy of pulled, prepped and packaged items
  • Escalate or report any discrepancy in products
  • Perform labeling, sorting, wrapping, packing and repacking products for customers
  • Place completed pulled, prepped and staged orders into appropriate areas
  • Prepare and stage skids for outbound shipments using different carriers
  • Finish duties and tasks in a timely manner while completing targeted amount of output per day for the tasks performed
  • Fill department appropriate records and department logs
  • Ensure that all merchandise, tools and supplies are organized and accounted for at the end of the shift
  • Ensure a clean and safe work environment at all times
  • Attend the department daily and weekly meetings
  • Take on special projects as needed in order to help our customers or to help us grow TCGplayer
  • Provide assistance to other groups or departments as needed
  • Other duties as assigned

What You Bring To The Team

  • High School Diploma or G.E.D.
  • Drive - Demonstrates initiative and a desire to be part of a passionate team of individuals
  • Concentration - Demonstrates focus on a task and sees it through to the end
  • Technology - Familiarity with the use of web forms
  • Communication - Strong skills are needed to effectively communicate with management and team members
  • Teamwork - ability to work in and foster an environment of collaboration and coordination
  • Organization - Organizational skills and attention to detail to stay on task and meet performance/output expectations.

You'll Go Beyond If You Have

  • 1+ years of relevant work experience
  • Knowledge of hobby games like Magic: The Gathering, Yu-Gi-Oh! and Pokémon

Physical Demands

The role involves the following physical demands on a regular basis:

  • Steadily and carefully manipulating tools, materials, etc. up to 6.5 hours out of 8 or 7.5 out of 10 hours per day.
  • Remaining stationary/standing for an extended period of time. 
  • Positioning oneself to perform required tasks for up to 6.5 hours out of 8 or 7.5 out of 10 hours per day.
  • Using office equipment, including a computer.
  • Transporting and maneuvering objects in various directions weighing up to 10 pounds.
  • Frequently communicating with teammates and managers, must be able to do so carefully and accurately.
  • Communicating accurately, efficiently and effectively via computer and printed materials. 
  • Using writing tools, computer, pallet jack and other light warehouse tools. These are subject to change over time.

Work Environment

  • Must be able to work in a loud and open environment for up to 6.5 hours out of 8 or 7.5 out of 10 hours per day.
  • Must be able to work weekends, holidays and evenings.
  • Must be able to work on a rotating or flexible schedule.

What We Provide

Our benefits program is one of the most flexible and progressive in the country. Plus, benefits start on day one, so you have everything you need to make a stress-free transition to life at TCGplayer.

  • Comprehensive medical insurance with a variety of plan options to suit your needs
  • Free therapy, counseling and mental health services in additional to medical plan
  • Dental insurance
  • 100% company paid employee vision insurance
  • Generous Personal and Sick Leave Time
  • 100% company paid short term and long term disability
  • 100% company paid Family Leave
  • 401k plan with up to 4% match 
  • TCGplayer stock options for all employees
  • 100% company paid life insurance, additional coverage available  

TCGplayer is the largest marketplace for trading card games in the world, with nearly 1 billion dollars in sales. Founded by Chedy Hampson & Ray Moore as a digital media platform within the collectible hobby space, we have grown from our initial roots working inside Syracuse-based hobby stores selling comic books, sports cards, CD’s, collectible cards, action figures, and tabletop games, into an expansive eCommerce marketplace that connects a global community of millions of buyers with tens of thousands of retailers. TCGplayer maintains the largest authoritative database of historical and current prices for the most popular trading card games, and this data powers and connects an entire industry of publishers, buyers, sellers, influencers & developers.

We have been ranked amongst New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S and certified a Great Place to Work by our employees 5 years in a row. Our entire team prides itself on creating a culture that fosters camaraderie, embraces diversity, and exudes passion. We believe every team member contributes to our success and as such, we provide stock options to all 600+ employees.

With the largest marketplace for collectible card games, in-store tools for local gaming stores and industry leading fulfillment center to deliver products from sellers to buyers, we bring our innovative technologies and customer focused approach to the $25B global collectibles hobby market. 

About TCGplayer

About us TCGplayer.com is a leading digital marketplace with a focus on collectible gaming. We connect buyers and sellers from around the world, empowering them with revolutionary technology, real-time pricing data and outstanding customer service. Our company culture is community-focused and collaborative. We’re always innovating, so we maintain an environment that stimulates constant learning and growth. For example, we periodically fly all remote technology staff to our headquarters to partake in a group hackathon. We also provide flexible and progressive benefits that start on your first day of work to help ease the transition to life at TCGplayer. And since our success depends on every team member, every employee gets stock options. TCGplayer is a nationally recognized and award-winning workplace. Fortune.com declared us one of the 100 Best Workplaces for Women, and we’ve been named one of the Best Companies to Work for in New York two years in a row. Plus, the majority of employees consider TCGplayer a great place to work.

Want to learn more about TCGplayer? Visit TCGplayer's website.