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ABM Product Advisor

Terminus, Atlanta, GA or San Francisco, CA

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Terminus is the leader of the account-based movement and the crucial link that connects B2B marketing and sales teams with their ideal customers. The Terminus solution arms marketing teams with an account-centric platform that delivers the intelligence and automation needed to scale ABM and revolutionize the way B2B marketing is done. Hundreds of organizations worldwide, including Salesforce, GE, Verizon, 3M and CA Technologies, turn to Terminus to more effectively target, engage and grow their best-fit accounts. Terminus offers savvy marketers the technology and proven expertise to radically improve account-based strategies and campaigns, increasing ROI and producing exceptional results.

Terminus is looking for an ABM Product Advisor to join our team. As a Product Advisor, you play a critical role by successfully getting our customers up and running on the Terminus platform with the shortest time to value.

Our specialists achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule. As a member of the Professional Services team, you will play a pivotal role in the initial training, project management, and delivery of onboarding services. You will manage a portfolio of onboarding projects with a diverse set of customers, and as one of the initial touch point in a customer’s experience after purchasing Terminus, you will be a critical player in driving long-term customer success and demonstrating the value of the Terminus solution.

To be successful in this role, the ABM Product Advisor will work across departments, including Sales, Customer Success and Ad Operations, bringing customer objectives to fruition through cross-departmental collaboration and communication. The ideal candidate has experience in Marketing SaaS, strong communication skills and attention to detail, with an outstanding aptitude for applying technology to achieve business results. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment, where you can play a key role in promoting customer success for one of the most important times of the customer lifecycle.

Responsibilities:

  • Understand and translate customer business goals into successful campaign plans in order to achieve them using Terminus technology during initial onboarding
  • Be prescriptive in guiding and eduationing customers through their adoption and roll out of an Account Based practice during the onboarding time frame.
  • Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion of each project
  • Become an expert on the Terminus platform and train customers with varying levels of sophistication
  • Become an expert on campaign management and best practices of account-based marketing strategy
  • Develop a thorough understanding of setting up and running display advertising campaigns
  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
  • Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Terminus product roadmap and collaborating with the Product team to identify short-term solutions
  • Collaborate with Sales and Customer Success to ensure smooth handoffs before and after onboarding
  • Track and maintain accurate client records and hit key onboarding services milestones using Terminus project management and professional services automation software.

Requirements:

  • Bachelor's degree required, Marketing preferred
  • 3+ years experience in a customer or client facing role (such as Client Success, Customer Success, Account Management)
  • 2+ years with marketing and/or advertising campaigns and strategy (ideally digital and display advertising) is a plus 
  • Understanding of MarTech (experience using MarTech platforms is ideal)
  • Proven ability to manage a portfolio of accounts with keen prioritization and multitasking abilities
  • Demonstrable experience managing a customer relationship
  • Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy in the same conversation and make it interesting

Preferred:

  • Experience with marketing technologies such as Terminus, Google Adwords, Google Analytics, Salesforce, Adroll, Demandbase, Engagio, Marketo, Eloqua, Pardot
  • Background in B2B advertising or B2B marketing
  • Experience with project management software, such as BaseCamp, MavenLink, Microsoft Project or JIRA

Incredible Benefits, Incredible Company!

  • Culture that emphasizes personal and professional growth
  • 100% Health, Dental, and Vision Insurance for employee coverage
  • 100% Short-term and Long-term Disability Insurance
  • 401K with company match
  • Guaranteed Stock Options
  • Unlimited vacation
  • Gym membership reimbursement 
  • Casual dress all-day, everyday
  • Regular team outings, parties, and surprises
  • Weekly free lunch, unlimited snacks and drinks
  • Work from home days
  • Named #1 Best Place to Work in Atlanta by Atlanta Business Chronicle for the medium-sized company category, #3 Top Workplace and #1 in Employee Appreciation by the Atlanta Journal-Constitution 
  • Named one of the Top 50 Workplaces in America by Inc. Magazine 



The explosion of data and consumerization of B2B is transforming how leading companies drive growth. It requires a shift to an account-centric approach which focuses on arming market-facing teams with the intelligence needed to drive into the right segments of the market with the best message in a far more scalable way. The CMOs, CROs, and CEOs of winning companies are putting more data to work as they assess opportunities, identify the right accounts, and align sales and marketing resources appropriately. And the lines have blurred at the point of engagement. Marketing programs and sales teams need to be integrated -- not just aligned -- to deliver a consistent experience in the eyes of the customer. Not just at the top of the funnel, but throughout the customer journey at an account level. 

Acclaimed “Best Places to Work” 3 consecutive years, Terminus has created an incredible, dedicated team centered on building the best-in-class ABM platform and community. With offices in Atlanta, San Francisco, and now Indianapolis, Terminus is attracting the brightest minds on all sides of the country. See here

Terminus is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Terminus

Founded in 2014, Terminus is the leading account-based marketing platform that enables B2B marketers to target accounts, engage decision-makers, and accelerate marketing and sales pipeline velocity at scale. Companies such as Salesforce, WP Engine, Vidyard, and Rosetta Stone use Terminus as a foundational platform for ABM. Terminus is on a mission to build a best-in-class ABM platform and community to make B2B marketers heroes in their organizations. We’re challenging the status quo of our industry and creating ABM Superheroes.

Terminus

Want to learn more about Terminus? Visit Terminus's website.