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Content Strategist - Education

The Chan Zuckerberg Initiative, Palo Alto

Advancing human potential and promoting equal opportunity.


 
The Chan Zuckerberg Initiative is dedicated to advancing human potential and promoting equal opportunity through technology, grantmaking, impact investing, policy, and advocacy work. We look for bold ideas — regardless of structure and stage — and help them scale by pairing world-class engineers with subject matter experts to build tools that accelerate the pace of social progress.
 

WHAT WE BELIEVE

We engage directly in the communities we serve because no one understands how to address our society’s challenges better than those who live them everyday. These partners help us identify problems and opportunities, learn fast and iterate toward our audacious goals for the next century. We strive to be humble, empathetic and scrappy life-long learners who work collaboratively to develop community-centered solutions.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, the Chan Zuckerberg Initiative actively seeks a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

 

THE ROLE

We’re looking for a Content Strategist to join our product design team. Our users are students, teachers, school leaders and parents, and as a Content Strategist you will be responsible for deeply understanding those user segments and developing guidelines, conventions and approaches for communicating to these audiences. You will lead and develop product-focused content strategy process, and in-product copy. In this role you will serve as a liaison between the Product Design, User Research and Product Management Teams. The Content Strategist will be responsible for managing all written material across key products. This entails developing a content strategy that delivers a high standard for the user experience, while also incorporating the CZI brand throughout each touchpoint.

You will lead and develop how our product will communicate with our users and will partner with product managers and designers to deliver great user experiences. A passion for seamless experiences and a desire to contribute to product strategy through content delivery is a must.

The content you guide and write will be critical to the success of our Learning Platform developed in conjunction with Summit Public Schools.  Summit launched its first school with the belief that all students should be equipped with the skills and habits to lead the lives they want. Students graduating from their schools will obtain a deep understanding of how they learn best and a clear vision for achieving purpose and wellbeing in life. Its schools are consistently ranked among the top in the country and ninety-eight percent of graduates are accepted into at least one four-year college.

Our education design team is responsible for improving how:

  • Teachers facilitate personalized projects where students can build and demonstrate cognitive skills.
  • Students work through content and assessments at their own pace.
  • Teachers individualize instruction using real-time data.
  • Students work with teacher mentors to develop a growth mindset, emotional intelligence, and self-directed learning skills.

If you are mission-driven and are committed to building transformative technologies, we want to hear from you.

The position is full-time and based in our Palo Alto headquarters.

 

RESPONSIBILITIES

  • Evaluate our current product and convert learnings into guidelines for voice and tone and
  • Evangelize content standards organization-wide and drive the adoption of those standards cross-functionally
  • Work as part of multi-disciplinary team of designers, product managers, researchers, engineers and educational experts to identify content opportunities
  • Plan high-quality content that contributes to great user experiences and meets product goals
  • Craft clear, concise, jargon-free content (including interaction flows, navigation elements, product names, onboarding experiences and notifications) for diverse audiences
  • Evaluate, test and improve existing content to continually raise quality bar
  • Partner with product, marketing and education experts to carefully consider content across touchpoints, optimize workflows, and increase quality and consistency

 

QUALIFICATIONS

  • 4+ years of experience in a content strategist or UX writing role
  • A portfolio of built or published product copy
  • Prior experience developing voice and tone guides, content standards or pattern libraries
  • Ability to expertly craft and edit clear, concise, jargon-free content
  • Ability to analyze, synthesize and evangelize content opportunities
  • Understanding of UX design and interaction best practices
  • Experience working within cross-functional product teams
  • Highly collaborative with strong communication and diplomacy skills
  • Experience developing web content for diverse audiences (experience creating content for multi-age, multilingual audiences and content that’s accessible for people with disabilities preferred)
  • Ability to thrive with minimal direction in a fast-moving, startup environment
  • Passionate about promoting equal opportunity in education

 

 

ABOUT THE CHAN ZUCKERBERG INITIATIVE

The Chan Zuckerberg Initiative was launched in December 2015 by Mark Zuckerberg, founder and CEO of Facebook and Priscilla Chan, a pediatrician and founder and CEO of The Primary School in East Palo Alto. The Chan Zuckerberg Initiative is a new kind of philanthropic organization dedicated to advancing human potential and promoting equal opportunity through world-class engineering, grantmaking, impact investing, policy, and advocacy work. Initial areas of focus include supporting science through basic biomedical research and education through personalized learning. CZI is also exploring ways to build stronger, more equitable communities through affordable housing and criminal justice reform. To learn more, visit our Facebook page.

 

 

About The Chan Zuckerberg Initiative

WHO WE ARE The Chan Zuckerberg Initiative, founded by Mark Zuckerberg and Priscilla Chan in December 2015, is a new kind of philanthropic organization that brings together world-class engineering, grant-making, impact investing, policy, and advocacy work. Our initial areas of focus include supporting science through basic biomedical research and education through personalized learning. We are also exploring other issues tied to the promotion of equal opportunity including access to affordable housing and criminal justice reform. We look for bold ideas — regardless of structure and stage — and help them scale by pairing world-class engineers with subject matter experts to build tools that accelerate the pace of social progress. We make long-term investments because important breakthroughs often take decades, or even centuries. We engage directly in the communities we serve because no one understands our society’s challenges like those who live them every day. These partners help us identify problems and opportunities, learn fast, and iterate toward our goals for the next century. We strive to be lifelong learners who work collaboratively across functions in service of our mission.

The Chan Zuckerberg Initiative

Want to learn more about The Chan Zuckerberg Initiative? Visit The Chan Zuckerberg Initiative's website.