We are a family of medical professionals, women's health advocates, and software engineers on a mission to simplify the process of getting birth control! If you are interested in working at a rapidly growing healthcare startup and want to get in on the ground floor of building a company that’s changing the way birth control is dispensed please consider joining our team!
Pill Club is looking for a full-time New Patient Support Specialist to help manage and guide patients through the on-boarding process by providing real time updates, ensuring all patient information is complete, and working with cross-functional teams to ensure a great patient experience.
Ideal Candidate Should Be:
Passionate about delivering an exceptional Patient Care experience
Sensitive to women's complex relationship with their birth control
A good communicator - both written and verbal
An organized, multi-tasking professional who learns quickly
Actively participates in a team atmosphere
Able to effectively collaborate with peers and cross-functional teams
Adaptable to a changing environment (we are a start-up company!)
Take a can-do approach to patient specific needs
Performance and metrics driven
Flexible to work overtime, evenings or weekends as needed
Partner with the Pharmacy to make sure communication is fluid and clear among all teams involved
Educate patients regarding all offerings from TPC healthcare services about women's reproductive health
On-board new patients into our proprietary system
High school diploma
1-2 years of customer service working in an office environment
1 year of healthcare experience preferred
Experience working in a Start-up or Healthcare environment
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
About The Pill Club
The Pill Club is the first all-in-one healthcare service delivering birth control across the US. Backed by Stanford physicians, The Pill Club is a telemed pharmacy focused on delivering birth control, emergency contraceptives, and free gifts to promote a healthy lifestyle. With the full support of incubators such as StartX and 500 Startups, The Pill Club is driven to ensure a personalized and connected healthcare experience and to empower women to take ownership of their health and bodies, while ensuring access and personal freedom. The Pill Club is based in San Francisco Bay Area, delivers to 17 states and prescribes in NY, CA, FL with plans to expand to 50 states in the next year.