QA Manager

ThirdLove, San Francisco, California

Fast-growing intimates brand

We are looking for a passionate individual who is obsessed with quality and love what they do. ThirdLove is a hyper growth, hip and fun work environment looking for people who wants to learn, be creative and take part in growing an amazing company. We pride on our customer satisfaction and we are looking for someone to carry that torch forward.


  • Initiate and manage new factory QMS audits as well as CSR audits and follow up on CAP and re-audits as required
  • Create and manage testing protocols for all materials and finished goods both for analytical and performance tests
  • Knowledge of general regulatory requirements for relevant company import countries
  • Create and maintain all test reports from 3rd party labs for audit purposes
  • Supervise Asia QA inspection teams
  • Manage 3rd party inspection and audit company to insure they follow ThirdLove guidelines for inspection and testing protocols including costs and invoices
  • Follow new development of materials and products
  • Set up guidelines for new testing protocols for new fabrications and or materials as required
  • Ensure products are not under or over tested
  • Develop and report metrics to report QA supplier performance for Vendor Scorecard
  • Update and maintain Quality Manual with internal cross functional teams and distribute to external providers timely
  • Work with warehouse distribution teams on customer returns impacting product quality to mitigate short and long terms resolution plan with suppliers
  • Manage RTV with suppliers and mitigate any risk to inventory stock levels 


  • 3-5 years experience in QA for garment and textile companies with intimate apparel experience preferred but not required
  • 4-year college degree, with degree in Textiles or Apparel  studies preferred
  • Deep understanding of quality testing and have either worked in testing labs and or worked with labs at least 2 years or more
  • Worked for retailer, direct sales, E-commerce business with distribution in North America and Europe
  • Proficient in Microsoft Office with good working knowledge of Excel, Word and Powerpoint
  • Excellent communication both oral and written
  • Able to influence internal and external partners with a positive attitude 
  • Able to create and report both high level and detailed quality performance metrics


  • Comprehensive health benefits
  • Equity
  • 401k plan
  • Subsidized lunches and fully stocked kitchen
  • Quarterly product allotment - a package of the world's best bras every 3 months!
  • Wellness benefits including in-office massage visits
ThirdLove is a fast-growing intimates brand designing bras with real women in mind. Instead of using standard industry measurements, we developed proprietary half-cup sizes based on thousands of real women’s measurements. For us, it's not just about the bra — it's about how you feel in it.

We’re a growing team of designers, operations experts, mobile and web engineers, and marketers in San Francisco’s Design District. Through our combined expertise and passion, we strive every day to deliver elegant design and brilliant solutions to difficult-to-solve problems.

Our culture is entrepreneurial and dynamic, with a passionate dedication to creating beautiful products and great user experiences. We are funded by a long list of tier 1 VCs, celebrity angels, and strategic investors. Just a few ThirdLove perks include lunches, fun team outings, a fully stocked organic kitchen, health care, equity and, to top it all off, in-office chiropractic!

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with ThirdLove may include video and phone interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

About ThirdLove

ThirdLove is a fast-growing intimates brand. Our mission is to help every woman find her perfect fit by combining the best design and technology.

Want to learn more about ThirdLove? Visit ThirdLove's website.