Salesforce Administrator

Thoughtexchange, B.C.

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We are seeking a highly organized and self-motivated Salesforce Administrator to support project delivery scoping 100+ Sales, Marketing, Finance, and Service users.

We are an investment fueled fast-growth company with an expanding team. Reporting to the Salesforce Tech Stack Manager, you will have experience scaling Salesforce for success to a growing user base, particularly around end-to-end project management, implementation, governance, test & release, and end-user discovery.

This is a hybrid role scoping project management, test and release and administrator responsibilities, with opportunity for growth as we scale.

Key responsibilities:

  • Work closely with Salesforce Team Lead on project management of multiple Salesforce & 3rd party integration implementations with accuracy, transparency, and detail-orientation
  • Work with the Salesforce team & stakeholders on resourcing, design & implementation, test & release, and launch & training
  • Proactive communication with stakeholders around project status, updates, and impediments
  • Ensure project schedules and deadlines are met while providing regular updates to project stakeholders
  • Manage project documentation, including work plans, technical stories, and scheduling
  • Implement test and release processes, and work hands-on in executing test solutions (including UAT, production and regression tests)
  • Learn and apply product, technology, market and competitive knowledge and keep current on industry trends
  • Work with team lead on establishing best practices and documentation around governance, testing and agile project management

Your values:

  • Detail-oriented, championing data integrity and workflow efficiency
  • Hands-on and excited to support your colleagues on Salesforce administration and support in a fast-growth environment
  • Seek deep understanding of stakeholder's goals/concepts prior to implementation
  • Thrive in a constantly changing environment - open to pivots and new ideas
  • Ability to ruthlessly prioritize competing projects


  • 3+ years managing Salesforce projects
  • Salesforce Administrator certification
  • Solid technical background; intermediate Excel capabilities and related data manipulation skills.
  • Self-motivated, naturally curious, extremely resourceful
  • Strong communication & relationship building skills

Preferred Qualifications:

  • Project Management Certification, eg. Project Management Professional (PMP), Prince2, or Certified ScrumMaster (CSM)
  • Experience working in SaaS
About Us:
Mutual respect and reciprocation is the lifeblood of our company. And a working relationship isn’t just about what you can do for us - it’s also about who we are, and what we can do for you.
Who we are:
·       We’re a cloud-based software platform which enables customers to lead online group conversations with anywhere from five to fifty thousand people.
·       Our patented algorithms analyze large volumes of data to provide deep insights for our customers, allowing them to make informed decisions on things that matter within their communities and organizations.
·       Over 140 inspired people work here. Their collective experience, ranging from academia to nonprofit to “I’m a high-school dropout who loves Brené Brown’s work and really wants to make a difference”, make our company the very special place it is.
·       Our investors believe in us, too: we’ve closed over $18M of investment from some of Canada’s top angel investors.
What we offer:
       Growth and opportunity. Sure, we offer perks such as training and professional development. But beyond that, you’ll find yourself surrounded by mentors from all walks of life, each with a unique set of skills and experience that brought them here.
       Community. Whether it’s TGIF gatherings, bbqs, or a bunch of us hanging out in the office after hours to watercolour, watch the NHL playoffs or World Cup, or stick around after work and socialize, run, bike or ski, we like getting to know one another both in and out of the workplace.
       Fulfillment. It’s hard to find yourself counting down the days until Friday when you can see and feel the impact what you’re doing makes on the world. Take a skim through our blog and see what we mean.
       Job satisfaction. We don’t mean to brag, but people love working here.
       Work and life. If we’re not able to take work out of our life when we need to, we’re not able to put our life into our work when we want to. With flex time and remote work opportunities, make anywhere your office and collaborate with teammates in our three offices throughout the Lower Mainland and Kootenays.
At Thoughtexchange, we make better decisions and build better products by supporting, encouraging and celebrating the diverse voices of our employees. We recognize that we have more work to do to create a workforce that truly represents those who our product serves and the communities we live in. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

About Thoughtexchange

Bring people together. Thoughtexchange is a new way to lead challenging conversations about things that matter. Thoughtexchange provides software and professional services to let you lead productive group conversations with 15 to 150,000 people. A balance of confidentiality, transparency and structure lets you ask powerful open-ended questions, hear from everyone and discover what is important to the group. Hundreds of thousands of people across North America have used Thoughtexchange to participate in challenging conversations about organizational improvements, facilities, ethics, communication and many other topics that affect large groups of people. Thoughtexchange uses patent pending data analysis to provide insights to decision leaders and participants so they can make informed decisions and take action. For more information on how to engage your community, visit https://thoughtexchange.com, email [email protected] or call 1-800-361-9027 Headquartered in Rossland, British Columbia, Thoughtexchange has a workforce of 100 and has raised $12M to date.


Want to learn more about Thoughtexchange? Visit Thoughtexchange's website.