Chat Stylist

thredUP, San Leandro, CA

Makes secondhand shopping a cinch

About thredUP:
thredUP, based in San Francisco, is the leading online marketplace for buying and selling like-new women’s and kids’ clothing. thredUP was founded in 2009 and currently employs nearly 1,000 people across its corporate office and distribution centers. To date, thredUP has raised $125 million from top-tier investors, most recently closing an $81M equity investment from Goldman Sachs.

thredUP’s mission is to inspire a new generation of consumers to think secondhand first. We are achieving this mission for sellers by being the most convenient solution for busy moms to “clean out” their closets, get organized and do good in the process. For buyers, thredUP has the widest and most affordable selection of secondhand clothes in all the name brands customers want to own. thredUP accepts more than 25,000 brands and puts tens of thousands of unique items online every day.

thredUP’s revenues have been growing rapidly, and with a world-class team that includes investors and executives from Netflix, Virgin, DVF, GAP and Sephora we are the clear leader in the online secondhand apparel market. We’re just getting started.

About the Role:
We seek fun and fashionable stylists that want to transform the way people think about second hand by helping us offer a personalized shopping experience to our customers via chat. We are looking for positive, energetic and hardworking stylists that love the challenge of finding the perfect piece and love what thredUP believes in. We are obsessed with customer service and fashion.


  • Highly educated on product and brands to provide exceptional customer service and build sales
  • Ability to offer style suggestions to help customers find the best fit and item possible
  • Conferring with customers via live chat, and some phone
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Gives timely and appropriate feedback for continuous improvement of processes.
  • Achieve key performance indicators related to sales, response time & quality of interactions


  • Has retail sales experience
  • Enjoys multi-tasking
  • Ability to react and think quickly
  • Proven record of meeting or exceeding sales goals
  • Excellent written and verbal communication skills
  • Fashion degree a plus
  • Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
  • Is punctual and reliable, ready to seize every day!
  • Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
  • Has a knack for reading others’ emotions whether it be in person or “reading-between-the-lines” in an email or chat
This position is onsite at our San Leandro location.

About thredUP

thredUP is the nation's leading online marketplace for women's and kids' like-new apparel. Over 25,000 brands, ranging from Gap to Gucci, are listed on thredUP.com at prices up to 90 percent off retail. 

Want to learn more about thredUP? Visit https://www.thredup.com/