Chat Stylist

thredUP, San Leandro, CA

Makes secondhand shopping a cinch

About thredUP

thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.

About the Role:
We seek fun and fashionable stylists that want to transform the way people think about second hand by helping us offer a personalized shopping experience to our customers via chat. We are looking for positive, energetic and hardworking stylists that love the challenge of finding the perfect piece and love what thredUP believes in. We are obsessed with customer service and fashion.


  • Highly educated on product and brands to provide exceptional customer service and build sales
  • Ability to offer style suggestions to help customers find the best fit and item possible
  • Conferring with customers via live chat, and some phone
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Gives timely and appropriate feedback for continuous improvement of processes.
  • Achieve key performance indicators related to sales, response time & quality of interactions


  • Has retail sales experience
  • Enjoys multi-tasking
  • Ability to react and think quickly
  • Proven record of meeting or exceeding sales goals
  • Excellent written and verbal communication skills
  • Fashion degree a plus
  • Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
  • Is punctual and reliable, ready to seize every day!
  • Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
  • Has a knack for reading others’ emotions whether it be in person or “reading-between-the-lines” in an email or chat
This position is onsite at our San Leandro location.

About thredUP

thredUP is the nation's leading online marketplace for women's and kids' like-new apparel. Over 25,000 brands, ranging from Gap to Gucci, are listed on thredUP.com at prices up to 90 percent off retail. 

Want to learn more about thredUP? Visit thredUP's website.