Operations PM Shift Supervisor

thredUP, Phoenix, AZ

Makes secondhand shopping a cinch

thredUP is the world’s largest fashion resale platform, inspiring a new generation to think secondhand first. The company has spent the past 10 years reinventing resale, building a marketplace and infrastructure now poised to power the $50B resale economy and usher in a more sustainable fashion future. Millions of consumers use thredUP as the easiest way to sell their clothes and shop over 35,000 brands at up to 90% off — online, in stores or via “try-before-you-buy” Goody Boxes. Backed by world-class investors, thredUP designed a resale engine that has redistributed nearly 100 million unique garments from closets across America and is now powering resale for the broader fashion industry via its Resale-As-A-Service (RAAS) platform. 

About the Role

The Operations PM Shift Supervisor will provide leadership, maintain inventory and supplies by receiving, processing, and shipping customer items, and supervising staff  at our high-volume Phoenix, AZ Distribution Center.

What will I be doing as an Operations Shift Supervisor?

  • Take the lead. You are passionate about mentoring, developing and coaching your team members, and helping them maximize their potential at work. And you know that does not happen by sitting at a desk. You are comfortable working on the floor alongside your direct reports but can also handle disciplinary and employee issues in a professional manner.
  • Think smart. Every day will be different, but you will anticipate and adjust personnel and resources to maximize productivity and minimize unplanned overtime.
  • Keep the wheels turning. We’re not talking about our conveyor belts. We want you to speak up with ideas (big and small) on how we can improve our operations and keep customers happy.
  • Teamwork makes the dream work. Each shift has dedicated trainers, but you will also coach team members on best practices and provide performance feedback. In addition, you will collaborate with management, engineers, suppliers, partners and customer service representative on various tasks.
  • Better safe than sorry. Our distribution center may not have forklifts, but accidents can happen anywhere. You will be a safety advocate, ensuring that thredUP has a safe, secure, clean and fair work environment, every day.

What kind of applicants are a great fit for thredUP?

  • Give me five. You have 5+ years of experience in retail, warehousing, or other team-oriented production environments. More specifically, you have at least 3-5 years of experience as a Production Lead, Supervisor, or leading/coaching teams of 40+ associates.
  • One smart cookie. You have an associates degree or relevant work experience and you have common sense (which is not always common).  Familiarity with applying Lean Mfg, Six Sigma or Kaizen principles is a plus.
  • Get on your feet. You need to be able to stand or walk for an entire shift (8-10 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.
  • Habla español? El dominio del idioma español es muy preferido. (Spanish language proficiency is strongly preferred.)
At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.

About thredUP

thredUP is the nation's leading online marketplace for women's and kids' like-new apparel. Over 25,000 brands, ranging from Gap to Gucci, are listed on thredUP.com at prices up to 90 percent off retail. 

Want to learn more about thredUP? Visit thredUP's website.