Workforce Manager (Bilingual)

Thrive Market, Wilkes-Barre, PA

Organic Brands You Love For Less


Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

The Role 

The Operations Workforce Manager is responsible for the flawless execution of building a trained and productive workforce to achieve our scheduled volume efficiency and member service goals.  

We are looking for a seasoned HR professional with operations experience to help build the strategy and subsequent execution of Thrive Market’s labor workforce needs, including successful and consistent onboarding, training, and development of Thrive Market employees.


  • Ensure daily shift labor needs are met 
  • Oversee associate attendance tracking and reporting to leadership 
  • Coach and counsel associates on assignment generation
  • Assess and identify training and developmental needs to enhance operational efficiency
  • Develop a comprehensive training and development program inclusive of a training course syllabus, materials, and content for all areas of the fulfillment center
  • Schedule and conduct new hire orientation to ensure all new hires are informed of company policies, procedures, expectations, company culture, benefits, etc.
  • Develop an onboarding plan to improve new hires’ onboarding experience
  • Oversee the temp to hire conversion process while ensuring that attendance, performance, safety, and quality standards are met
  • Partner with Management to assist in the development and rollout of a retention strategy
  • Responsible for periodic follow up with new hires to ensure they have the necessary tools, resources, equipment, and training to perform their job effectively
  • Partner with fulfillment leadership to develop a complete library of SOPS, quick access cards, and one-point lessons
  • Other duties as assigned


  • BA/BS/AAS required (or related study preferred)
  • Experience in a similar warehouse environment or a combination of education-training and experience will be considered
  • Bilingual (in Spanish) a plus; Proven record of strategic partnerships which enhance the employee experience
  • Excellent written, verbal, public presentation /communication skills and strong interpersonal skills required
  • Able to work effectively with a wide range of personnel
  • Strong employee leadership background
  • The position will require flexibility and support across various shifts to accommodate training and business needs


  • Comprehensive health benefits (medical, dental, vision, life, and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • Yoga, meditation, and other weekly events for mindfulness
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private label products
  • Learning & Development Training programs through Udemy
  • Casual atmosphere and great people to work with

  • We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

    Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

    At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

    If you need assistance or accommodation due to a disability, please contact us at [email protected] and we’ll be happy to assist you.

    © Thrive Market 2022 All rights reserved.

About Thrive Market

OUR MISSION IS TO MAKE HEALTHY LIVING EASY AND AFFORDABLE FOR EVERYONE. Thrive Market is a membership community that uses the power of direct buying to deliver the world’s best healthy food and natural products to our members at wholesale prices, and to sponsor free memberships for low-income American families.

Thrive Market

Want to learn more about Thrive Market? Visit Thrive Market's website.