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Risk Analyst

Thumbtack, Remote, Ontario

We’re building the destination for getting things done


We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. 

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. 

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. 

Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.

Thumbtack by the Numbers

  • Available in all 3,143 U.S. counties.
  • Nearly 4.5 million customers in the last 12 months
  • Hundreds of thousands of local professionals on our platform
  • 65 million projects started on Thumbtack
  • Over 7 million 5-star reviews left for stellar pros

About the Marketplace Trust & Safety Team

The Marketplace Trust & Safety Team works on some of Thumbtack’s most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack’s success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.

About the Role

As a Risk Analyst on the Marketplace Trust & Safety team, you will develop and lead initiatives to measure, mitigate and prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, as well as design operational processes.

You’ll be a part of the team that seeks to provide a uniformly excellent experience to our users and will participate in the thinking on a range of important and complex issues in today’s evolving marketplace. Day-to-day activities will be distributed between analytical projects, policy design and creation of operational processes.

Responsibilities

  • Support the Marketplace Trust & Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
  • Proactively analyze large datasets to derive new recommendations for improving trust & safety on Thumbtack.
  • Develop data-driven policies and processes to improve the efficiency and effectiveness of MTS engineering and operational efforts.
  • Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.  
  • Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure MTS goals are included in new product features.
  • Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Proficiency using SQL or other query languages experience
  • Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience
  • Experience using advanced Excel functions or Google Sheets  
  • Exceptional analytical, problem-solving, and strategic thinking skills
  • Excellent decision making skills with the ability to process large amounts of data to determine the best possible solution
  • Strong cross-functional teamwork and project management experience and excellent written and verbal communications skills

Nice-to-Have Qualifications

  • Experience with building dashboards on Tableau
  • Previous experience in one of the following fields: fraud, risk, consulting, data analysis, or operations.
  • Experience creating a complex process and teaching others how to run it.
  • Project management experience.

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. 

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. 

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

About Thumbtack

Solving one big problem In 2009, three friends—Marco, Jonathan, and Sander—noticed a problem. Customers needed help connecting to qualified, local professionals. The same professionals needed customers. As a solution to bring the two together, Thumbtack was born. Since then, we’ve helped millions of customers with their projects and generated more than $1 billion in annual revenue for our pros. We’re reshaping local economies. We’re changing lives. And true to the spirit of our customers and pros, we’re getting things done.

Want to learn more about Thumbtack? Visit Thumbtack's website.