Trust & Safety Manager

Tinder, Los Angeles

Swipe. Match. Chat.

Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Manager for our Trust & Safety team to help us support our users on a global scale, improve customer experience, help draft and define internal abuse policies , and improve both quality and productivity. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

  • Manage a team of Trust & Safety agents based in Los Angeles, overseeing the day-to-day and provide coaching and feedback to ensure that the team maintains a high level of productivity and quality
  • Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency
  • Help draft guidelines and policies for the Trust & Safety team, as well as ensuring the team is up-to-date on all policy, process and product changes
  • Work closely with key stakeholders - Legal, Public Relations and Product, on time sensitive policy escalations
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
  • This position operates in many time zones and hours will vary

We're looking for:

  • Minimum of 3-4 years experience in a community management role
  • Advanced knowledge of Zendesk
  • Critical thinking skills to understand and summarize complex issues within minutes
  • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
  • Experience with user policies, a bonus
  • Extreme attention to detail
  • Passion for helping people
  • Bachelor degree or higher

As part of our team, you’ll enjoy:

  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, a competitive salary, 401(k) match, and meaningful equity
  • Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events
  • A modern, uplifting work environment in an ideal location

About Tinder

Tinder, founded in 2012, has become one of the fastest growing social startups and mobile apps of all time. Tinder was launched to address the social and physical barriers of forming new friendships and relationships. Using social data, Tinder anonymously finds people nearby that like each other and connects them if they are both interested.

Want to learn more about Tinder? Visit Tinder's website.