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Site Reliability Engineering Lead

Treasure Data, U.K.

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Arm Treasure Data began by offering data warehousing and processing services; since then we’ve moved further up the value chain with our Customer Data Platform application (CDP).  This growth has prompted a greater focus on consistent improvement in our development and operational practices, and we’re looking to add new leader to our team who can play an essential role in maturing the company’s approach to engineering excellence through reliability.
 
Team leads at Arm Treasure Data prioritize solving people and communication challenges before technical problems, but are still active technical contributors. They are eager to build effective and dynamic teams that iteratively and rapidly deliver resilient systems. This will require working across both product and engineering teams on complex problems where solutions require in-depth analysis and evaluation of multiple competing factors, identifying the best trade-offs for successful delivery.

This role requires leadership by example and will have you making regular individual contributions.  The team and you will be directly responsible for solutions for the platform in these key areas: availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.  Additionally, as a leader within the engineering organization you’ll be a part of broader planning and ultimately aligning your team with the outcomes.

Success in this role requires a passion for helping others and making their lives better.  You do this by working with people to make team collaboration more effective, and by helping them simplify complex systems to make them understandable and operable. You are able to effectively communicate decisions, ideas, designs, and operation of systems and services in a clear and concise manner but more importantly, derive a lot of satisfaction from teaching and enabling others to do this as well.

Things you will do

  • Manage 4-5 team members, setting clear expectations, providing constructive feedback, and handling difficult management situations
  • Work with Engineering and Product teams to focus the team on high business value projects, lead delivery and identify major initiatives on clear timelines
  • Actively coach the people you work with to grow each member's communication, collaboration, and self-management capabilities.
  • Establish and encourage networks of communication. A Team Lead should always look for opportunities for engineers to directly communicate and self-organize, within and across teams.
  • Drive continuous improvement by measuring and reducing the amount of manual operational work.
  • Work with technical leads and engineers directly to break down the roadmap and product requirements for delivery.
  • Spend approximately 50% of your time as an individual contributor: writing high quality, testable code as a way to augment the team’s work and help them succeed.
  • Pairing with other engineers to help overcome challenges.
  • Help us measure and improve reliability and performance across the product line by working with product owners and engineering teams.
  • Make wise decisions balancing availability and delivery, and communicating those decisions clearly.  
  • Be an active participant and internal evangelist for our shared processes
  • Work with engineering teams as a subject matter expert on operating software and systems at scale, teaching them from your experience or know-how, and helping them reach their goals.  Assist with system design activities, bringing an experienced perspective to discussions to make the right tradeoffs.

We would be thrilled if you

  • Are a student of complex systems theory and how to build resilient and adaptive systems and teams.
  • Have experience working in highly distributed teams, across large timezone differences.
  • Have a deep understanding of the common failure modes in distributed systemsPride yourself on giving back to your community: open source contributions, speaking, teaching, mentoring, or helping others.
  • Experience speaking and/or writing Japanese.
Working at Arm Treasure Data
 
You can expect a work environment where the team is collaborative and open to your ideas, while we keep our collective eye on supporting our customers’ needs.
 
Our team is committed to technical innovation in our product and in the world through customer collaboration, open-source projects, and by continuing to make our product an integral part of our customers’ growth and success.
 
We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
About Us
 
Arm Treasure Data provides an end-to-end, fully managed cloud service (data acquisition, storage and analysis capability) for Big Data that is trusted and simple.  As the original developers of Fluentd, an advanced open-source log collector specifically designed to solve the big data log collection problem, Arm Treasure Data solves the problems for companies wanting the ability to manage their big data needs.

About Treasure Data

Treasure Data’s mission is to bring all customer data together for a single, actionable view of the customer. We’re here to help harness and analyze the information needed to create a data-driven enterprise. Our enterprise Customer Data Platform (CDP) helps you harness and analyze the information you need to create a data-driven enterprise. We bring all your customer data together for a single, actionable view of your customer. Only Treasure Data can handle the scale, security, and complexity required by a global enterprise in a way that empowers business decision-makers to deliver a superior customer experience and creates a unique competitive advantage. We empower you to better know your customers, engage in meaningful ways along the entire customer journey, measure your success and grow your business. Founded in 2011 in Mountain View, California, with offices in Japan and Korea, Treasure Data is backed by Sierra Ventures, Scale Venture Partners, IT-Farm, SBI, INCJ, Bill Tai, and Jerry Yang’s AME Cloud Ventures, among others.

Treasure Data

Want to learn more about Treasure Data? Visit Treasure Data's website.