TheFork, a TripAdvisor Company, connects diners with the hottest restaurants in Europe, Australia and Latin America. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 million of opinions. Through TheFork (website and app), as well as through TripAdvisor, diners can easily select a restaurant, consult other users reviews, check real-time availability and instantly book online.
TheFork also provides restaurants with a software solution, TheFork Manager that enables them to optimize their operations and improve service and revenues, following yield management principles of price variability depending on time.
Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.
What you will do
We are looking for a wonderful Customer Care Specialist to join our team! If you love helping people and are positive, patient and cheerful, we want to meet you!
To complete your mission, you will do:
- Answer to incoming requests via phone, email and chat.
- Assist our customers if they have questions about our electronic reservation book, our website or app.
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
Who you are
The ideal Customer Care Specialist has a native level of French and is fluent in English. Speaking more languages is always welcome!
Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you!
It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.
What can we Offer
- Ticket Restaurant
- Udemy for Business online courses
- International working environment
- Dining and leisure area + terrace
- Wellness/fitness reimbursement
- Team building activities
- Coffee points with breakfast, snacks and weekly delivery of fresh fruit.
TripAdvisor® is the world's largest travel site*, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.