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Product Manager, Internal Tools

TripAdvisor, Needham, MA

Know better. Book better. Go better.


We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is the world’s largest information platform for travel, serving hundreds of millions of travelers around the globe. We are looking for a highly motivated Product Manager to join the B2C Content Platform team on its mission to empower our content operations groups with the tools they need to keep Tripadvisor a trusted, relevant and inspirational part of trip planning and discovery.

As part of the Content Platform team, the Product Manager for Internal Tools will drive products critical to the effective operation of the Tripadvisor site and app. This includes building relationships with internal user groups; influencing the product strategy and roadmap; gathering support to make informed build-vs-buy decisions; collaborating with Engineering to produce specifications that evolve the platform’s feature set; and working closely with Engineering to ensure quality deliverables on time.

Ideal candidates for this role will have a desire to identify, measure, and solve user pain points as well as an enthusiasm for implementing features that enable efficiency and scalability, ultimately driving bottom-line growth. You should have experience working closely and independently with engineers, business stakeholders, and third-party vendors to bring ideas to life. You are an innovator who understands how to bring concepts from requirements to implementation to measurement and rollout.

You’ll be surrounded by a team of talented, passionate, and fun folks eagerly working together to create a delightful and assistive experience for all types of travelers. This position is full time and based at our worldwide headquarters in Needham, MA.

What you’ll do:

  • Lead product development initiatives with engineering and other internal stakeholders for the entire product development lifecycle.

  • Lead cross-functional teams, serving as product and part project manager, to define product specifications, establish milestones, and direct the development, implementation, and evolution of new features.

  • Develop written requirements and define success metrics and associated use cases for new projects, shepherding projects from ideation to test results analysis and iteration.

  • Research, troubleshoot, diagnose, and recommend solutions to increasingly complex business or technical problems.

  • Assist in prioritizing enhancements and bug fixes, while identifying thematic issues that can be solved with technology improvements.

  • Monitor key conversion metrics to support continual optimization of the product and business plan.

What we’re looking for:

  • 3+ years of internet product management experience, preferably for internal tools or web platform products.

  • Strong teamwork and collaboration skills. Happy spending much of the day connecting with team members in different functional areas.

  • Good business judgment when making decisions. Always considers the relevance/impact of each decision on the business.

  • Strong analytical skills. Able to interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.

  • Goal orientation and demonstrated record of success in previous endeavors. Tenacious in solving complex problems.

  • Openness to change and new information. Quick to understand when the team needs to adapt.

  • BS/BA required.

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About TripAdvisor

TripAdvisor® is the world's largest travel site*, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.

Want to learn more about TripAdvisor? Visit TripAdvisor's website.