Business Operations and Strategy Manager, Japan

TripAdvisor, Tokyo Japan

Know better. Book better. Go better.

TripAdvisor is seeking a unique individual to manage Business Operations and Strategy in Japan.

Reporting to the Japan Country Manager you will be responsible for managing, implementing and reporting on strategic initiatives, and also managing operational performance and reporting. The focus of the role will be on driving business operations and strategic initiatives across functions within the business. Operating as the Japan Country Manager’s Chief of Staff you will lead all cross-functional growth initiatives in Japan.

The role:  

  • Create and build relationships with stakeholders to case-study and facilitate, and then lead the implementation of cross-functional strategic initiatives
  • Create competitive intelligence  
  • Manage day-to-day operations and performance reporting for Japan
  • Identify performance improvement initiatives and strategies  
  • Develop reporting and dashboards to ensure consistent performance management  
  • Work closely with product and engineering teams to identify market-specific product requirements necessary to deliver growth

The required expertise:  

  • Superb cross-functional, project management and leadership skills and the ability to influence across all levels of the organization
  • Experience in strategic consulting  
  • Experience managing and growing an internet business in Japan
  • Proven track record delivering operational results and implementing strategic plans
  • Exceptional communication skills and experience delivering regional and global presentations  
  • Experience managing initiatives across cross-functional teams
  • Ability to prioritize and manage multiple, competing interests with tact and diplomacy
  • Highly organized and adept at prioritization - You can recognize and keep track of all the moving pieces in projects, adjusting to new information and goals
  • You stay abreast of innovations and changes in the digital landscape and looks for ways to integrate new offerings into business strategy and campaigns
  • Understanding of the online travel industry ideally with an eCommerce background preferred
  • Fluency in English and Japanese required  
  • Expertise in Excel – know the formulas and pivot tables that efficiently summarize and present large datasets from multiple sources
  • Excellent computer skills in general, including PowerPoint and Word, experience with SQL a plus
  • MBA preferred

In addition, the ideal candidate will demonstrate the following competencies:

  • Flexible and open to change and new information; adapts behavior and work methods accordingly and in response to new information, conditions or obstacles; supports organizational direction throughout team
  • Develops effective strategies consistent with the business and competitive strategy of the organization: determines objectives and sets priorities; anticipates potential threats or opportunities
  • Ability to take a long term view and acts as a catalyst for organizational change; builds a shared vision with others. Influences others to translate vision into action
  • Recognizes own strengths and weaknesses
  • Excellent problem solving skills
  • Sense of corporate responsibility and commitment
  • Ability to express business cases in a clear and compelling manner
  • Excellent business acumen
  • Intellectual curiosity and willingness to collaborate with other departments and varying levels of staff management


About TripAdvisor

TripAdvisor® is the world's largest travel site*, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.

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