Uncubed

Senior Sales Operations Manager

TripAdvisor, Needham, MA

Know better. Book better. Go better.


We are looking for a Sales Operations professional to help drive measurable improvements in sales productivity. This person will work with TripAdvisor’s Insides Sales organization to build and optimize sales-related business processes and optimize our sales systems.

The Sales Operations Manager will bring an analytical problem-solving approach, relentless drive, and a sharp focus on taking steps that impact our business.  S/he will work closely with TripAdvisor’s global sales teams (sales management and other stakeholders) in a dynamic environment. 

What you'll do:

  • Identify, prioritize, and eliminate sales process bottlenecks and inconsistencies
  • Own, overhaul, and/or support key sales business processes (sales forecasting, planning, commissions execution, etc.)
  • Work with sales management and other stakeholders to identify and quantify the sales target opportunity, and to assign quotas
  • Analyze sales pipeline data to monitor pipeline coverage, highlight risks and opportunities, and drive greater predictability and focus in the business
  • Work with management to implement, administer, and improve sales incentive compensation programs
  • Work with accounting, finance, etc. to ensure corporate sales compliance
  • Assist with Salesforce.com administration and project prioritization to realize the best possible return on these investments
  • Produce, socialize, and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders

Organizational Alignment:

  • Reports to the Director, Sales Operations
  • Aligned with Global stakeholders across Sales Management, Sales Enablement, Product and Enterprise Engineering, and Business Analytics
  • Fosters close, cooperative relationships with peers, sales management, and other sales and support personnel

What we need from you:

  • Bachelor’s degree required, plus at least 10-12 years’ professional experience;  MBA or similar qualification preferred
  • Demonstrated success in a Sales Ops, Business Ops, or similar role, using analysis and process improvement to drive change and fuel revenue growth
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • Excellent analytical skills – experience producing, consuming, and acting on analyses (in Excel, SQL, etc.)
  • Previous experience with Salesforce.com is a plus
  • Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
  • Ability to manage multiple priorities and tasks;  strong organizational and project management skills
  • Willingness to travel when needed

 In addition, the right candidate will demonstrate the following competencies:

  • Respect for colleagues and partners;  must work well in a matrix environment
  • Flexibility and openness to change;  ability to make decisions with incomplete or ambiguous information
  • Sound business judgment and ability to make tradeoffs and prioritization decisions that help the business
  • Strong sense of urgency and personal accountability for results
  • Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development
  • Absolute integrity and strong personal and professional ethics

 *LI-LR1

About TripAdvisor

TripAdvisor® is the world's largest travel site*, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.

Want to learn more about TripAdvisor? Visit http://www.tripadvisor.com