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Senior Key Account Executive

TripAdvisor, Needham, MA, New York, NY

Know better. Book better. Go better.


We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We are looking for an experienced sales professional to join our Key Accounts team within the SMB Restaurant Solutions group. Our team builds exceptional, strategic, and long-term relationships with the largest and most valuable restaurant companies, working directly with both restaurant groups and agencies to the restaurant vertical. We find ways to solve our clients’ many business challenges with a variety of Tripadvisor solutions, thereby supporting our customers and driving revenue for Tripadvisor. We work across multiple internal and external stakeholders to ensure we find the right strategy for each of our partners. 

As a Senior Key Account Executive at TripAdvisor, you will work with both existing and new customers, engage in a consultative sales approach, demonstrate our business value and ultimately sell Tripadvisor solutions to our clients. You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented. 

You are the right person for this role if you are proactive, motivated, strategic, organized, and able to work well in a fast-paced, highly-driven and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking sales experience in restaurants, e-commerce, SAS, and other digital platforms along with demonstrated success with exceeding sales targets. 

Responsibilities 

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition 
  • Acquire a thorough understanding of key customer needs and requirements 
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives 
  • Provide in-depth product demonstrations along with the ability to negotiate and close new business 
  • Serve as the link of communication between key customers and internal teams 
  • Consultatively position our restaurant solutions, value proposition and benefit for business success 
  • Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns. 
  • Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return on-Investment, traffic, views, and sessions) 
  • Achieve and exceed agreed sales targets monthly and quarterly on revenue, conversion number of new customers & other related KPIs 
  • Collaborate with Optimization and Continuity teams in the pursuit of excellent results and flawless execution 
  • Serve as the link of communication between key customers and internal teams 
  • Resolve issues and problems faced by customers in a profitable manner. 

Requirements 

  • Minimum 5 years sales experience, preferably selling into more complex organizations 
  •  Bachelor’s Degree 
  •  Inside Sales or Key Account Sales. Preferably in Acquisition or Business Development. 
  •  Excellent written and oral communication in the relevant language/s of the country covered 
  •  Demonstrated sales aptitude (negotiation & closing) with relentlessly high standards 
  •  Not intimidated by technical interaction, co-browsing with customer on-line 
  •  Target driven and proven self-starter with ability to deliver on initiatives without constant supervision 
  •  Territory and pipeline management experience using a CRM (Salesforce) 
  •  Coachability, openness to feedback and dedication to consistent self-improvement

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected]

 

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About TripAdvisor

TripAdvisor® is the world's largest travel site*, enabling travelers to unleash the potential of every trip. TripAdvisor offers advice from millions of travelers, with 500 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers find and book today's lowest hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 390 million average unique monthly visitors** in 49 markets worldwide. TripAdvisor: Know better. Book better. Go better.

Want to learn more about TripAdvisor? Visit TripAdvisor's website.