Senior Director of Product, Core Product

TrueAccord, Remote, USA

See jobs at TrueAccord

Duration: Full-Time

Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

​​The Opportunity:

As the Senior Director for TrueAccord’s core recoveries product, you will lead a team of product managers, product analysts, and digital channels specialists to identify, build, and optimize tools and experiences that help consumers engage and successfully pay debts that we are servicing. Our automated system contacts consumers the way they want to be contacted, adjusting channels, content, and offers according to consumer behavior, empowering them to find a solution that works for them. You will be responsible for the end-to-end consumer experience, digital channel expansion, and the AI-driven decision engine that drives the engagement strategy. Working closely with Design, Engineering, Operations, and Data Science you will launch and iterate on innovative ideas to delight our customers.

Reporting to the Chief Product Officer, you will be part of TrueAccord’s leadership team and will drive the product strategy that furthers our vision to radically change the debt collection industry. By combining deep empathy for the consumer with advanced data science, AI, and delightful user experiences, we are transforming debt resolution. This is a unique opportunity for you to make a real impact on people’s lives and help the financially underserved. 

What You'll Do:

  • Lead, manage, and coach a team of outstanding product managers, channel operation experts, and product analysts.
  • Drive the vision, strategy, and roadmap for your product area, and communicate it to C-level executives, and internal and external stakeholders.
  • Translate business goals and long-term company vision into product strategy for your product area.
  • Lead quarterly and half-yearly planning activities, including roadmapping, staffing, and budgeting, collaborating with various peer teams to deliver aligned priorities, budget asks and expectations.
  • Define and track performance metrics for better client and consumer success.
  • Champion new opportunities in your area that move the business forward, and work with key executives, and interdepartmental stakeholders to secure support and investment.
  • Act as the subject matter expert and communicate our product offering and product performance initiatives both internally and externally.
  • Implement best practices for rapid testing, learning, and continuous innovation, while maintaining the highest level of compliance with regulations.

What We're Looking For:

  • 10+ years in Product Management experience with 3+ years in a leadership role.
  • Exceptional externally and internally facing written and spoken communication and presentation skills.
  • Exceptional data analysis skills: you're able to derive insights into what will move the needle on performance metrics.
  • Proven success implementing data-driven processes to turn a vision into a prioritized, actionable roadmap.
  • Experience hiring, onboarding, and developing high-performing product management teams
  • Desire to learn and tackle new challenges.
  • Strong sense of ownership.
  • Passion for well-designed consumer experiences that deliver measurable results
  • A goal-driven and detail-oriented approach to product management.
  • Strong project management skills: ability to juggle multiple work streams, priorities, and stakeholders without missing a beat.
  • Experience with highly regulated products is a plus.
  • Background in e-commerce, marketing automation is highly desired.
Benefits, Perks, and Culture
- Everything you need to work remotely
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, remote positions
- Unlimited PTO
- Transportation benefits
- Employee assistance program (EAP) + Wellness Coach for you and 5 others
- Paid time off to do volunteer work in your community!
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About TrueAccord

Our Story Join the revolution in debt collection. Back in 2013, after being treated badly while subjected to collections on a small balance; we realized there was something inherently wrong with the way debt collection was being done. We recognized an opportunity to build a system to fundamentally change the debt collection industry, so we created TrueAccord to turn collections into a recovery and reconciliation process. Fast forward to 2017, and TrueAccord has already worked with more than 1.5 million consumers of major banks and issuers, eCommerce companies and direct lenders. Hundreds of thousands have dealt with their debts with convenient payment plans, customized scheduled, and easy documentation. We are on a journey to transform the debt collection industry while helping consumers reach financial health. If you are owed money, owe money to anyone, or work in collections and want to be inspired - come join the revolution. Email us, call, or come to one of our events across the nation.


Want to learn more about TrueAccord? Visit TrueAccord's website.