Loss Prevention Lead

Trunk Club, Chicago, IL

Clothes You'll Love, Stylists You Can Trust

Reports to: Operations Program Manager

Full Time

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

About the role

The Loss Prevention Lead will develop and maintain compliance with all building security control requirements to protect our assets, people, merchandise, and equipment across our seven locations. A key component and priority of the position is preventing and investigating theft and fraud within all Trunk Club locations.

Key responsibilities

  • Assist in developing a structure while implementing loss prevention processes and procedures
  • Proactively identify areas of opportunity and improvement
  • Reduce and control shrink through audits, training, and education
  • Create and utilize loss prevention systems to identify loss
  • Monitor surveillance activities while identifying internal/external theft
  • Support all locations on shrink investigations and documentation
  • Take initiative and give ideas - e.g. be innovative and creative
  • Ability to collaborate with positive, proactive communication across working teams
  • Oversee contractor/subcontractor activity on Trunk Club property
  • Maintain a high level of ownership and confidentiality
  • Assess and assist in emergency situations

Job specifications

  • You have impeccable integrity, with a high level of professionalism and interpersonal skills
  • You demonstrate good judgment, decision-making capabilities, and reliability
  • You have outstanding customer service skills including a great attitude


  • Experience with investigative, loss prevention and security procedures
  • 1-2 years experience in a leadership type role is required
  • Strong decision making and problem-solving skills
  • Proficient in using Microsoft Office software and Google suite
  • Demonstrate good judgment and decision-making capabilities
  • Strong communicator, verbal and written, with active listening skills
  • Excellent time management skills, be self-directed when necessary
  • High level of energy and enthusiasm, with the ability to adapt quickly to new challenges
  • Able to work scheduled shifts including overtime, nights and/or weekends based on business needs and consistently arrive for work on time
  • Able to stand and walk continuously during shift
  • Able to follow all safety policies and procedures
  • Must be 18 or older

About Trunk Club

We do things a bit differently at Trunk Club. We’re a fashion retailer, but we don’t simply sell clothes. We help men and women discover their unique personal style by investing the time it takes to get to know who they are and who they want to be. Our stylists establish their own base of clients, working personally with each one to build a wardrobe of apparel and accessories from premium brands such as Theory, John Varvatos, and AG. We’ve helped clients dress for work, the weekend, and even their weddings, creating a business model The New York Times called “revolutionary.”

Want to learn more about Trunk Club? Visit https://www.trunkclub.com/