Sales Support Lead

Trunk Club, Washington, DC

Clothes You'll Love, Stylists You Can Trust

Full Time Role with Night and Weekend Shifts

About the role

The Sales Support Lead is responsible for providing an exceptional service experience while assisting in our on-site operations.  You’ll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.  

What you'd do every day

  • Assist Sales Support Manager with all showroom responsibilities
  • Supervise Sales Support Asst. Leads and Associates
  • Provide remarkable support to our growing sales team so they can focus on selling
  • Maintain Inventory organization and presentation
  • Coordinate Sales Support Associates daily tasks
  • Assist with hiring, training, reviewing, and coaching of Sales Support Associates
  • Oversee in-house appointment product restock
  • Manage sales floor fitting calendar
  • Process Product Damages (Customer and Vendor)
  • Coordinate with deliveries of new product and showroom supplies
  • Opening/closing procedures of showroom office and sales floor
  • Process inbound and outbound custom garments
  • Manage relationships with members to help make their lives easier
  • Chat, email, and have phone calls with members to solve their problems
  • Coordinate logistics of member purchases, deliveries, and returns
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (know vendor names, styles, colors, etc)
  • Maintain the space while keeping it up to standards of cleanliness
  • Delight people with unbelievably considerate care and attention to detail
  • Greet guests and assist at reception and events
  • Have the ability to be on your feet for most of your shift and moving around the office/stock room.  The job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 10 pounds.

About you

  • You're a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily
  • You routinely plan your day and organize your life
  • You’re a champion problem solver
  • You’re looking to learn and grow in a dynamic start-up environment
  • You’re a natural leader and prefer to work as part of a team
  • People sometimes tell you that you are awesome

What your background may look like

  • You have a bachelor’s degree or relevant work and/or retail/customer service experience
  • 3 – 6 years of key holder, supervisory, or managerial experience.
  • Reliable for efficiency, accuracy and attention to detail
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Effective problem solver and able to navigate through any situation
  • Positive attitude and eagerness to take on additional responsibilities


About Trunk Club

We do things a bit differently at Trunk Club. We’re a fashion retailer, but we don’t simply sell clothes. We help men and women discover their unique personal style by investing the time it takes to get to know who they are and who they want to be. Our stylists establish their own base of clients, working personally with each one to build a wardrobe of apparel and accessories from premium brands such as Theory, John Varvatos, and AG. We’ve helped clients dress for work, the weekend, and even their weddings, creating a business model The New York Times called “revolutionary.”

Want to learn more about Trunk Club? Visit Trunk Club's website.