Trunk Club, Washington, DC

Clothes You'll Love, Stylists You Can Trust

Part-Time (preferably weekday afternoons 4pm - 9pm and weekends) 

About the role

The Host/Hostess is responsible for providing an exceptional service experience while assisting in our on-site operations.  You'll be responsible for ensuring a great customer service experience while gaining exposure to back of house operations as part of our Sales Support Team. This position is on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.  

What you'd do every day

  • Greet guests and assist at reception when needed
  • Delight people with unbelievably considerate care and attention to detail
  • Manage relationships with members to help make their lives easier
  • Provide remarkable support to our growing sales team so they can focus on selling
  • Chat, email, and have phone calls with members to solve their problems
  • Coordinate logistics of deliveries and returns
  • Fold product from in-house appointments and run the shelves
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (know vendor names, styles, colors, etc)
  • Assist in receiving and stocking all supplies needed to run the sales office
  • Have the ability to be on your feet for most of your shift and moving around the office/stock room.  The job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 10 pounds. 

About you

  • You're a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily
  • You routinely plan your day and organize your life
  • You’re a champion problem solver
  • You’re looking to learn and grow in a dynamic start-up environment
  • You’re a natural leader and prefer to work as part of a team
  • People sometimes tell you that you are awesome

What your background may look like

  • Positive attitude and eagerness to take on additional responsibilities
  • You have relevant service industry or retail experience
  • Reliable for efficiency, accuracy, and attention to detail
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Effective problem solver and able to navigate through any situation
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills


  • Must have a positive, high-energy, and friendly personality 
  • Ability to communicate well, verbally and in written correspondence with all teams
  • Ensure proper store maintenance, cleanliness, and safety standards
  • Ability to work well in a fast-paced, team-orientated environment that requires a high degree of multi-tasking 
  • Must be able to obtain an alcohol permit according to state and federal regulations
  • Knowledge of Google programs preferred
  • Ability to problem solve and think critically
  • Ability to work flexible hours 
  • 0-2 years of retail experience, preferably in a luxury store environment, Front of House or bartending experience 
  • Must be able to obtain an alcohol permit according to state and federal regulations


About Trunk Club

We do things a bit differently at Trunk Club. We’re a fashion retailer, but we don’t simply sell clothes. We help men and women discover their unique personal style by investing the time it takes to get to know who they are and who they want to be. Our stylists establish their own base of clients, working personally with each one to build a wardrobe of apparel and accessories from premium brands such as Theory, John Varvatos, and AG. We’ve helped clients dress for work, the weekend, and even their weddings, creating a business model The New York Times called “revolutionary.”

Want to learn more about Trunk Club? Visit Trunk Club's website.