Principal Product Manager, Listener Experience

TuneIn, San Francisco or Remote


Duration: Full-Time

TuneIn is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current employees, will temporarily work from home until it is safe to return to our offices.
TuneIn HQ – San Francisco, California

At TuneIn, we are reinventing listening for a connected world, with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphone to smart speaker to electric car, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.

The Role

As a Principal Product Manager, Listener Experience you will be an engine for delivering customer delight. You will work closely with design, engineering, content, marketing and data analytics teams to invent, design, validate, construct, deliver and monitor new and iterative product features and whole new programs of customer and business value.

You will join a diverse team of talented product managers that cover the CX for our web, mobile and connected device apps, including the core player, search, browse, recommendations and library. You will lead the innovation to define next-generation listening experiences on top of new streaming platform smarts internally and new device partnerships reaching customers’ ears.

Customers have a unique emotional attachment to radio and audio in their lives. At TuneIn we leverage that base affection to create new products that customers love.

What You'll Do

  • Own the product vision, strategy and resulting execution roadmaps for new and iterative programs for customer-facing experiences or global-scale platforms
  • Establish and extend effective team processes and work with considerable autonomy to deliver results across functions
  • Build product alignment among key stakeholders including engineering, content, marketing, finance and data analytics that demonstrates customer and business value
  • Determine how best to measure product results and ensure we have the data and analytics in place to track your customer and business impact
  • Collaborate with design and usability to create product CX that consistently meets end-to-end product goals and delights our customers
  • Partner with engineering to guide technical plans and iterative development/validation of user stories, as the voice of detailed customer needs and motivations
  • Understand the evolving market of consumer audio products to identify benchmarks, unmet customer needs and potential partners
  • Look around corners to reduce risk and to spot openings for innovation and transformational change

What We Are Looking For

  • A track record of building great consumer products or the global-scale infrastructure behind them
  • Deep customer empathy and fluency turning user insights into new product programs and features
  • Critical thinking and prioritization calls that demonstrate data-driven analysis combined with sound qualitative judgment
  • Expressive written and verbal communications with a knack for clear articulation of customer problems
  • Tenacity and balance in the face of competing priorities and tradeoffs between goals
  • Practiced at cross-functional influence to lead product change effectively
  • 7+ years product management experience in consumer technology companies, owning features and programs that drive customer engagement
  • Experience and ease working in Agile or similar fast-iteration development process as a product owner
  • Bachelor’s degree or equivalent
  • Bonus: Background in streaming media apps or services

Our Compensation and Benefits

  • TuneIn offers a competitive salary, bonus, and equity compensation packages.
  • We offer generous benefits, including 100% coverage of all health plans for employees and dependents regardless of which medical health plan you choose.  
  • Dental and Vision plan coverage
  • Flexible time off policy, plus 14 paid holidays (2021)
  • 401k Plan 
  • Parental Leave 
  • Wellness stipend
  • Technology stipend
  • Individual training and educational spending
  • Pet insurance
About TuneIn

TuneIn, the leading live streaming and on-demand audio service, brings together live sports, news, music, podcasts and radio from around the globe. With 75 million monthly active users, TuneIn is one of the most widely used streaming audio platforms in the world. TuneIn broadcasts over 100,000 owned & operated and partner radio stations, and boasts more than 5.7 million podcasts. With premiere distribution across 200 platforms and connected devices, TuneIn empowers listeners to ‘hear’ what they love wherever ‘here’ might be. TuneIn Premium subscribers also unlock exclusive access to commercial-free news from top networks like CNBC, CNN, FOX News Radio and MSNBC, as well as commercial-free music channels for every mood and activity. For more information please visit us at www.tunein.com or follow us on Facebook, Instagram, or Twitter.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within TuneIn. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

About TuneIn

TuneIn empowers people to hear exactly what they love the moment they want it, and discover a universe of audio, all in one place. We combine the power of audio, design, and technology to bring together live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations. We are audio fanatics working for fanatics, always pushing to deliver the world’s best listening experience.


Want to learn more about TuneIn? Visit TuneIn's website.