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Senior Fullstack Software Engineer - Segment UX (L3)

Twilio, Vancouver, British Columbia, Canada

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See yourself at Twilio

Join the team as our next Senior Fullstack Software Engineer, Segment UX.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build the next generation of a unified user experience within our Twilio Segment app.

This role is a high-visibility opportunity to help evolve the #1 customer data platform (Segment) into the foundational data and growth arm of Twilio. In the first phase of this evolution, you will  lead a high visibility initiative, which is implementing the migration of the Segment product suite off its existing design system and onto Twilio's design system. As implementation work finishes, this role will evolve into focusing on app-wide customer experience projects that ensure we move towards consistency and cohesion across the entirety of our product surface area. You will work side-by-side with other engineers, designers, and product managers, pushing the Segment product forward and delivering a world-class experience for our customers!

Responsibilities

In this role, you’ll:

  • Become an expert on the Evergreen and Paste design systems used across our products, identifying gaps between the two systems and driving technical decisions that enable our teams’ transition to Paste
  • Partner closely with Product Designers and Product Managers to plan, lead, and execute the transition from Evergreen to Paste
  • Serve as the go-to expert for Paste to the Segment product engineering team, empowering engineers to adopt and scale Paste across our products, while also maintaining a deep knowledge of the Segment product and advocating for the best customer experience
  • Use your full-stack engineering knowledge to build delightful user experiences, components, patterns, and robust engineering systems. You’ll primarily be working in TypeScript, React, Node, GraphQL, and SQL.
  • Reviewing code, offering improvements to practices and processes to impact the team and larger organization.
  • Put yourself in the customers’ shoes by understanding how they use our products and advocating for solutions that represent their needs

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 3+ years hands-on experience developing customer-facing full-stack web applications using React, Typescript, Golang, Java, GraphQL or similar technical stacks.
  • 2+ years experience building UI products using frontend frameworks
  • Fluent in HTML / CSS, and can build scalable interfaces that work across a variety of screen-sizes, devices, and data constraints.
  • Exposure to architectural patterns of high-scale web applications (e.g., well-designed APIs, good database schema design, efficient algorithms and query patterns)
  • Familiar with operating services end-to-end, including debugging and testing, release management and operational monitoring
  • You are comfortable working across functions and across teams in order to express and recommend trade offs, drive alignment, and lead projects forward
  • You provide a deep understanding of the complexities involved in writing large single-page applications.
  • Write meaningful tests and understand the value of great logging, proper monitoring, and error tracking while also ensuring the user experience is pixel perfect.

Desired:

  • You have a strong background in building UX that delights customers
  • You love partnering with design to create impactful customer experiences and not just implementing designs that are tossed over the fence
  • Hands-on experience with Evergreen or Paste design systems preferred

Location 

This role will be remote and based in the USA or Canada.

Occasional travel to the San Francisco office or other locations for offsites is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

 

#LIremote

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.