Account Executive - Contact Center Specialist

Twilio, San Francisco, CA

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Because you belong at Twilio

The Who, What, Where and Why


We are looking for a proven sales individual contributor within the Contact Center space that comes with a strong book of business. Twilio is in the fastest growing cloud communications platform on the market. You’ll be working with Small to Medium sized Businesses and some of the world’s hottest startups.


As a Contact Center Sales Specialist, you’ll be selling Twilio’s new Programmable Contact Center Application Platform, Flex. We’re looking for those who love talking to not only engineers and product managers; but also building new relationships with senior business owners and decision makers (CIOs, CTOs, VPs of Product / Chief Product Officers, Business Unit owners) about building their business on Twilio and managing the overall commercial relationship with these customers (including white space identification, contract negotiations, etc). This role is reporting into the Head of North American Commercial Sales.


Be responsible for working alongside the existing team of Commercial Account Executives to jointly position and sell Flex and our full suite of Contact Center APIs. Help to strengthen and deepen our relationship within small current customer accounts and new customers alike. Build relationships across the company to become a subject matter expert not just on the Contact Center Industry, but also on Twilio’s existing and emerging products. Proactively gather, analyze and leverage data on customer changes, industry trends and competitive dynamics to influence how these customers can use Twilio to drive maximum value for their businesses. And lastly, work cross functionally within Twilio to bring issues and support tickets to closure, as well as assist in launching new use cases.


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.