Staff Product Manager - Frontline

Twilio, New York, NY, United States

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Because you belong at Twilio.

The Who, What, Why and Where


Twilio is growing rapidly and looking for a Staff Product Manager to lead the Twilio Frontline Product. You will understand the needs of our customers in the global communication market and build the product to help our customers deploy and scale worldwide, expanding the product to become a central component of Twilio’s engagement cloud strategy. Working side by side with other product managers, engineering counterparts, design and UX, you will collaborate to craft and deliver on the vision, strategy, and roadmap for Twilio Frontline.


Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of delivering products that customers love. They also have:

  • 5+ years in product management in a fast-paced company. You have hustled and know how to knock down barriers to get to your objective.
  • 1+ years of experience managing product managers.
  • Experience leading products to Product Market Fit, specifically mobile apps.
  • Experience solving complex problems and the aptitude to navigate uncharted waters.
  • Curiosity, empathy, and are collaborative and humble.
  • Great communication skills. You're equally at home on stage presenting to an audience of developers as you are coming up with product requirements. Your best days are the ones where you do both in the same day.
  • Bachelor’s degree or equivalent experience required.


As a Principal Product Manager, you will be doing many things including:

  • BE AN OWNER: Own the overall roadmap for Twilio Frontline.
  • DRAW THE OWL & EMPOWER OTHERS: Work directly with your cross functional team to build and grow the product.
  • WEAR THE CUSTOMER'S SHOES: Be the leading expert on Twilio Frontline and work closely with customers, understanding what and how they are deploying and building, where they get stuck, and what will make their jobs easier.
  • BE INCLUSIVE: Collaborate with Twilio Enterprise Sales team to define the GTM strategy.


Brands globally are incorporating more and more customer communication into their workflows. Twilio Frontline is empowering companies to assist customers and build relationships no matter where they are - in a store fulfilling orders, delivering on-demand services, or working from home.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. With 6 million developers on the platform, you will have the opportunity to have an impact on a massive scale. Your job will be to turn developers into heros!


For now, this position will be remote. Once it’s safe to return to our office, this position will be located in our NYC office. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.