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Head of Engineering, Twilio Super Network

Twilio, San Francisco, CA

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About Twilio and the Super Network:  Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, IoT and video capabilities directly into their software applications. At the core of these capabilities is our Super Network, the world’s most reliable and resilient communications network. For the last 10 years the team has been hard at work building an Intelligent and Resilient Global Infrastructure to reach anyone in the world over any channel through one provider, at any scale. Our globally available cloud API makes connectivity instantly available in over 100+ countries allowing businesses to focus on building unique communication experiences with their customers instead of dealing with the messiness of traditional telecommunication.

About the job:

In the cloud, your primary product is customer trust. That’s why Twilio is seeking a Head of Engineering, reporting to the VP and GM of Twilio’s Super Network. This leader will own the holistic view of the engineering teams within Super Network including Hardware, Software, and Operational Tooling teams geographically dispersed across the world including centers of excellence in San Francisco, CA and Tallinn, Estonia. This leader will mentor and manage functional teams and work closely with other leaders and teams across the company. The biggest brands in technology trust Twilio to power their communications, this role is about delivering on that promise.

Responsibilities:

  • Be an advocate for the customer in all things Super Network.
  • Work with our customers to resolve issues with the Super Network as necessary.
  • Work closely with Super Network Product Management to delivery on committed roadmap.
  • Directs and oversees the software engineering functions in developing, releasing, and maintaining software applications/operating systems according to business needs.
  • Be a technical and inspirational leader for the following global teams:
    • Phone Numbers Platform (SF based):  Responsible for the core Phone Numbers platform, the discovery,purchase and management of Phone Numbers through APIs and Console, segmentation, pricing systems, and customer inventory management. This team also enables other Twilio teams to access and use phone numbers (e.g., voice, messaging, porting, other SN teams). The team has a strong focus on SLAs, resiliency, scalability, and integrity of these systems.
    • Phone Numbers Services (SF based):  Responsible for enabling and unifying the customer experience for onboarding “external numbers” to the Twilio platform for use with our programmable API’s and for scaling workflows and tools to offer external numbers, shortcodes, and sender IDs globally.  
    • Inventory/Operations Automation (SF based): Responsible for the automation and tooling of acquisition, testing, management, and overall efficiency of Twilio phone number inventory.
    • Fraud Services (SF based): Responsible for building out automated fraud protection systems that help Twilio protect the integrity of our network by reducing fraud and spam on an ongoing basis across existing and new products.
    • Super Network Health Services (Estonia based): Responsible for the resiliency of Super Network’s carrier connections. The team will be tasked with providing metrics into the quality of our carrier connections and building out automation to detect and solve performance degradation in our carrier routes. Their key goal is to minimize customer facing impact/downtime due to traditional carrier network outages.
    • Super Network Connectivity Services (Estonia based): Primary goal is to automate, measure, and catalog interconnections with carriers in support of segmentation (assessing features of carriers), expanding carrier coverage, and alternative business models.
    • Carrier Tools (Estonia based): Responsible for building out systems to offer overview and insights into our route cost structure and tools to manage the cost effectively.
    • Wireless and IOT solution design and build out:  Consult on design and architecture of our fledgeling global wireless and IOT solution including designing for scale and supportability.

Requirements:

  • Must have experience building and leading an effective team at scale across several time zones.
  • Must have strong analytical, consultative and problem solving skills and be a strong communicator (oral, written, presentation).
  • Must have a customer first mentality.
  • Minimum 10+ years managing large geographically diverse engineering teams.
  • Must align with Twilio’s values and leadership principles.
  • BA or BS required, MS preferred and/or related work experience.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.