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Sr Engineering Manager - Flex Routing

Twilio, San Francisco, CA, United States

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Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a talented and experienced Engineering Manager to lead the Routing services in Flex - the first fully programmable cloud contact center. You would manage and grow a development team at the heart of Twilio’s business.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of leading engineering teams.  They also will:

  • Represent your customers’ perspectives. You plan for how they will be impacted by the services you build into Flex, and you always work to enable their success.
  • Have passion about operational excellence and have the know-how to build an engineering team that delivers it
  • Have strong familiarity with agile processes, continuous integration, and test automation
  • Be a strategic thinker and thrive when operating in broad scope, from conception through continuous operation of 24x7 services 
  • Distill complex and ambiguous situations into actionable plans for your team
  • 5+ years relevant work experience, or an advanced degree supplemented with relevant experience in the field
  • 2+ years of experience managing engineers in a complex, distributed environment
  • Have a degree in Computer Science or equivalent experience  

What?

As an Engineering Manager, you will live the Twilio Magic values:

  • DON’T SETTLE & BE INCLUSIVE:  Lead and grow a diverse team of passionate engineers in the US. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability following Agile methodologies.
  • BE BOLD: Own, operate, and maintain your team’s services.
  • DRAW THE OWL:  Represent your team’s operational maturity to Twilio’s technology executives and to product teams across the company
  • RUTHLESSLY PRIORITIZE & WEAR THE CUSTOMER’S SHOES: Collaborate on roadmaps with Product Managers, Architects, and Tech Leads to ensure we are building the most important features for the customer and the team has clear direction and priorities
  • EMPOWER OTHERS:  Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.
  • BE AN OWNER: Act as an ambassador for Twilio, recruiting and motivating top talent

Why?

Twilo Flex lies at the heart of the Twilio’s strategic priorities. In this role you would influence Twilio’s newest and fastest growing product. You would be a visible leader and would work closely with teams at every layer of the company. Your success would deliver great customer experiences at major brands around the world (Twilio’s customers), and you would enable them to deliver better services to their customers.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our office in San Francisco in the United States. Should you join us full time in our offices, you will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $160,896.00 - $201,120.00

Rest of Colorado:

Salary Range: $140,784.00 - $175,980.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.