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IT Support Specialist (L2)

Twilio, Berlin, Germany

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Because you belong at Twilio.

The Who, What, Why and Where

Twilio’s exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.

Who?
Twilio is looking for an IT Services Support Specialist who lives the Twilio Magic to complement a service-oriented team of people who thrive on providing quick, efficient, world class IT support to our employee base.

  • BS degree in Computer Science, IT, related engineering field or equivalent years of experience 
  • 2-4 years experience supporting business technologies 
  • Passionate about technology and customer service
  • Comfortable in a heavy Apple ecosystem 
  • Excellent troubleshooting skills 
  • A superb communicator whether through written text, verbal language, or interpretive dance 

What?
As an IT Support Specialist, you will live the Twilio Magic values:

  • WEAR THE CUSTOMER’S SHOES: Support employees’ needs and provide outstanding service with empathy, knowledge-sharing, and timeliness
  • EMPOWER OTHERS: Support user access to IT systems, including user onboarding and offboarding processes
  • DRAW THE OWL: Perform ticket system triage and basic hardware, A/V, and user access troubleshooting
  • BE AN OWNER: Assist in hardware/software inventory management and asset tracking
  • WRITE IT DOWN: Assist in creating and maintaining documentation on IT Services policies, procedures and user support
  • BE BOLD: Assist with deploying IT solutions that will scale with our product adoption, employee count, and physical footprint 

 Why?
Twilio’s exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Has experience in okta and google and zoom 

Where?

This position will be located in our Berlin office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.