Senior Engineering Manager, Processing - Segment

Twilio, Remote - US

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Because you belong at Twilio.

The Who, What, Why and Where


Twilio Segment is growing rapidly and seeking a Senior Engineering Manager to be a key leader who is passionate about creating high scale, high quality, modern solutions to complex data processing problems. 


As a leader in Segment Processing Engineering, your team(s) will focus on ensuring our customers have good data at scale.  This requires building and operating solutions to validate, filter and transform billions of customer messages across our data pipelines.  


In this role, you will be responsible for managing and growing a team of talented engineers and collaborating with Product Managers to build and operate data processing products.  You’ll also be responsible for software execution, career-development, and technical decisions to ensure long-term success both as a product and team.


If you are technically adept and passionate about building high performance teams solving large processing challenges, this is the role for you!



Twilio Segment is looking for a leader who lives the Twilio Magic and has a demonstrated track record of engineering leadership. They also have:

  • 3+ years of experience managing a team of 5+ software engineers
  • Leading a healthy and high-performing engineering team(s), both technically and as a people manager. You understand the importance of laying out intentions for the team instead of prescribing solutions.
  • Effective communicator in both spoken and written forms.
  • Lead team(s) on large-scale projects with technical deep-dives into code, architecture, and operations with a solid grasp of Linux systems fundamentals.
  • Servant leader with a strong sense of ownership over critical problem areas.
  • Experience with distributed systems and/or high scale event processing is strongly preferred.
  • CS, EE or CE degree and/or a demonstrable, solid understanding of CS fundamentals.



As an Engineering Manager, you will live the Twilio Magic values:

  • BE AN OWNER: You have the rare ability to collaborate with and lead by example to care for and influence diverse engineering teams to improve the reliability, scalability and durability of their services.
  • EMPOWER OTHERS: You give engineers the tools, confidence, and motivation to make decisions independently that lead to their personal and professional success.
  • DRAW THE OWL: Expertise in problem solving and operating large-scale distributed systems on top of cloud infrastructure.
  • RUTHLESSLY PRIORITIZE: You effectively coordinate response to outages and advise the team during post mortems on effectively avoiding repeated incidents.
  • BE INCLUSIVE: You know how to source, recruit, hire and retain talented software & platform engineers.



The Segment processing team is central to Twilio continued growth. We work closely with senior leadership and product teams to guide company strategy.


  • We implement high performance software with Go, Kafka, Docker, Kubernetes.  We are heavy users of AWS.
  • We automate CI/CD with technologies like BuildKite, and Terraform, and other technologies we create and curate.
  • We love finding the best tools for the job at hand.  For example, we integrate Kafka into ClickHouse for high performance data aggregation queries and materialized views.
  • We have a culture of quality focused on unit testing, automated end-to-end testing, canary deploys, game days, and high observability.
  • We’re always deploying, and have sophisticated feature flagging (built on ctlstore).
  • We dog-food Segment to help ourselves move faster and guide our engineering and product.
  • We partner with our customers and product managers to ensure the work we do has an impact with our customers and our engineering community.


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.



This is a remote position, located in the United States. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.


About Us


Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Include for all Denver Office postings


In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.


Salary: $140,784.00 - 193,578.00


Denver/Boulder Metro:

Salary: $160,896.00 - 221,232.00


Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.


An overview of Twilio’s benefits offered is listed below:


Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:


Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one


Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match


Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.