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Manager, Security Incident Response

Twilio, Madrid, Madrid, Spain

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Because you belong at Twilio

The Who, What, Why and Where

Twilio’s Security Operations (SecOps) team is responsible for detecting and responding to all security incidents on Twilio’s complex global network. SecOps Engineers support this mission by working across the organization to identify and collect useful sources of data, understand security architectures and capabilities, oversee our holistic vulnerability management program, and lead our incident response efforts when vital.

Who?

Twilio is looking for a leader who lives the Twilio Magic and can lead our Security Incident Response Team in efforts to contain, mitigate, and remediate security issues. They also have:

  • 5+ years in a SOC, SIRT, SecOps, or IT security role, preferably a technology company, and more preferably a PaaS or SaaS environment.
  • 2+ years in a lead, principal, or manager role.
  • Deep understanding of system internals on MacOS and Linux.
  • Prior experience responding to security incidents in a hybrid cloud environment and conducting internal investigations in support of HR, ER, Legal, or Internal Audit groups.
  • Bachelor’s degree in information security, information technology, computer science, computer engineering, or equivalent experience.

What?

As a leader in Twilio’s SecOps team, you will live the Twilio Magic values:

  • BE AN OWNER & EMPOWER OTHERS: Day-to-day management of a team of dedicated security engineers and incident responders: setting goals, providing feedback, coaching and mentoring on daily tasks.
  • WRITE IT DOWN: Defining policies and procedures for security incident response, incorporating Twilio-wide incident handling procedures and standards.
  • BE BOLD: Evaluating new technologies, languages, or vendor solutions to determine whether they fit our needs.
  • EMPOWER OTHERS: Working with leads and managers across the company to facilitate data sharing and automate data collection for incident response.
  • BE AN OWNER: Providing executive visibility on ongoing security incidents and in regular reports.
  • DON’T SETTLE: Running post-mortem meetings, capturing and driving improvements.

Bonus Points for:

  • Qualified testifying specialist in computer crimes.
  • Prior work in eDiscovery.
  • CISSP, CISA, GCIH, GCFA, GSEC, EnCE, GCEH, etc.

Why?

At Twilio, maintaining customer trust is our top priority. Keeping that in mind so we do the right thing when things go wrong requires extraordinary discipline and technical leadership. And that’s where you fit in.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and crafting your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at WeWork c/o Twilio S.L, Paseo de la Castellana 77 in Madrid. You will enjoy our incredible perks: catered meals - lunches and dinner during All Hands, New Hire mingle breakfast, snacks, fresh fruit, frequent events, ergonomic desks, monthly All Hands and more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.