Senior Manager, Global Public Policy

Twilio, Remote - US

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Join the team as our next Senior Manager, Global Public Policy

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help analyze and advocate on key technology policy issues at state and federal levels to help Twilio achieve its business objectives. 

Our team serves as the “strategic headlights” for the company: anticipating and analyzing policy developments and working to ensure that Twilio’s business interests and company priorities are accommodated within that evolving landscape. We work closely with all company business units and senior leadership and serve as the company’s principal advocates to policymakers around the world. This role will aid in bolstering Twilio’s advocacy efforts on technology policy issues and its interactions with policymakers. 


In this role, you’ll:

  • Analyze important policy issues and draft briefing papers for both internal and external purposes.
  • Devise and help to execute action plans to enable the company to achieve its legislative and policy objectives.
  • Interact with Global Public Policy colleagues located in foreign markets to ensure policy consistency and work extensively with other Legal colleagues and functional business units to keep them informed about important policy developments and ensure Twilio’s advocacy is furthering its business objectives.
  • Prioritize to ensure the company’s policy efforts are focused on the most important policy issues in terms of potential business impact and company priorities.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 6+ years of experience advising and representing technology companies on state/federal policy issues, working within government at the state or federal level, or other relevant policy experience. 
  • A thorough understanding of U.S. legislative and regulatory processes.
  • A sophisticated understanding of U.S. technology policy issues, such as privacy, content moderation, artificial intelligence, cybersecurity, trade, tax, and data flows.
  • Strong analytical skills, particularly with respect to analyzing legislation; excellent verbal and written communications skills; a demonstrated ability to think creatively and strategically; a preference to work as a team player; and an ability to manage a large number of projects, working independently, with colleagues.
  • Bachelor’s degree required.


  • Law or other relevant advanced degree strongly preferred.
  • Experience working through trade associations and directing outside consultants to achieve a company’s policy goals.
  • Availability for occasional domestic travel.


This role will be based in the Washington, D.C., metro area. 

Approximately less than 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $116,312.00 - $166,160.00.
  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.