Renewal Account Executive - Segment

Twilio, Sydney, Australia

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Join the team as our next Renewal Account Executive

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Are you looking to be part of a growing team in a high growth SaaS business? We are growing fast with a game-changing suite of products. We're looking for individuals to support and maintain our large base of existing customers by providing a seamless renewal experience.


In this role, you’ll:

  • Be a key member of the Global Renewals team responsible for renewing a portfolio of existing customer accounts. You will proactively and enthusiastically engage customers and manage them through their renewal process, while at the same time looking for growth opportunities.
  • Manage a pipeline of accounts due for renewal working alongside the account owners, and provide top-class experiences to our most valuable asset, our customers.
  • Use sales and negotiation skills to encourage our customers (at the C level) to renew and expand their access to the Segment product suite.
  • Drive value for existing customers by providing expertise on the Segment renewals process, including answering complex financial questions and managing legal processes, while providing insight on best in class Segment deployments.
  • Be passionate about successful customer deployments while being able to communicate and mitigate risk to resolution.
  • Manage outbound renewal contract communications to portfolio of customer accounts and lead renewal discussion negotiations as defined in Rules of Engagement
  • Prepare and socialize internally renewal proposals 90 days in advance (including renewal rate calculations) and manage renewal quote forecast  in SFDC.
  • Collaborate with Account Executive and Customer Success Manager to execute effective renewal strategy
  • Collaborate with cross-functional counterparts in Sales, Product Management, Ops, and Solution Architecture to articulate business value derived from using Segment in the Customer’s business.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 2+ years of experience in customer-facing role (account executive sales or customer success), ideally within Tech, SaaS or Financial Services.
  • Delight in providing an exceptional customer experience.
  • Demonstrate ability to overachieve on daily, weekly & monthly targets.
  • The ability to work successfully in a high-energy, fast paced, rapidly changing environment. •
  • You are curious, organized, and detailed - not afraid to to ask for help, but able to work independently & manage multiple projects.
  • When you come across a problem, you're willing to solve, build, and document the solution for the team at large.
  • You bring your personality, interests, and passions to work!
  • Excellent verbal, written, and interpersonal communication skills.
  • You love engaging with customers through emails and calls.
  • Experience using Value-based selling
  • Bachelor's degree


  • Experience with Salesforce


This role will be based in our Sydney office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.