Product Manager (L3) - Expansion

Twilio, Remote - US

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Join the team as our next Product Manager - Expansion 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As one of Twilio's top strategic focus areas, Twilio Engage brings together Segment, SendGrid, and Twilio into a single product, enabling marketers to create omni-channel, hyper-personalized experiences at every step of the customer lifecycle. Twilio Engage is growing rapidly, and we are seeking a Product Manager to lead our Expansions Team under our CX pillar. This role will help define and build the platform and primitives necessary for Twilio Engage to serve our large customers.


In this role,

  • You will define the product vision and strategy for the Expansions team 
  • You will work across multiple stakeholder groups including engineering, product, design, legal, customer success, account management and executive teams and build consensus and drive actionable next steps 
  • You will create product roadmap from conception to launch, driving product vision, and defining go-to-market strategy and leading design discussions 
  • You will work closely with product and engineering leadership across the org to clearly understand cross team dependencies and come up with concrete execution plans that will help meet our customer needs while balancing the realities of shipping highly complex software across multiple teams
  • You will work closely with the data analytics team to identify and quantify success criteria for all your products and features 
  • You will work closely with research and design teams to ensure thorough understanding of customer pain points and identify highest priorities across our broad customer base


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 4+ years of product management and/or experience managing complex technical products 
  • Strong product sense and have demonstrated experience synthesizing large sets of information into clean, easy to understand and actionable product requirements 
  • Experience brainstorming vague ideas and turning them into concrete specs working with engineering and design teams 
  • Excellent problem solving, organizational and analytical skills 
  • Excellent written and communication skills
  • Good at dealing with ambiguity and clearly synthesizing actionable next steps 
  • Bias for action 
  • Ability to dive deep and get into the weeds while maintaining the ability to zoom out and think big picture


This role can be remote in the US, or it can be based in one of our offices throughout the US. Occasional travel to the San Francisco office for offsites is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,260 - $165,325.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.