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Principal Solutions Engineer

Twilio, Sydney, Australia

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See yourself at Twilio

Join the team as our next Principal Solutions Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is enabling our customers to build the future of communications. The Twilio Principal Solutions Consultant is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Principal Solutions Consultant is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Consultant leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.

The Twilio Principal Solutions Consultant is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

This position reports to the Head of Solutions Engineering Australia & New Zealand and can be based out of our office in Sydney or work remotely from anywhere in Australia (Melbourne preferred).

Responsibilities

Solutions Consultants play a major role in Twilio’s sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SC’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Consultant owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation, and we want you and your ideas to thrive at Twilio.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

  • Twilio is looking for a Principal Solutions Consultant with a strong desire to work in a technical pre-sales role.

    • 7-10+ years in a customer/client facing technical role with some portion of that in pre-sales or a selling environment
    • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and works collaboratively to lead others to success
    • Excellent communicator and presenter able to gain audience confidence. Builds strong customer relationships with technical leaders as a trusted advisor.
    • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution. Can identify/mitigate risks or gaps in the customers architecture or the sales strategy.
    • Previous software development experience in one or more of the following areas:
      • backend (Java, C#, Node.js, Python, PHP)
      • mobile development (Swift/iOS, Android, ReactNative)
      • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
      • Experience building with REST APIs
    • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure), cloud application architecture and agile software development principles
    • Previous experience in Telecom, SIP, Contact Center or Security is a plus
    • Previously built apps based on Twilio APIs you can show us or talk about, a big plus!
     

Location 

This position can be based out of our office in Sydney or work remotely from anywhere in Australia (Brisbane or Melbourne preferred).  This is a customer facing role and therefore some travel (potentially interstate) is to be expected, as well as the option to work flexibly from home. You will enjoy our incredible perks: snacks, team lunches and community events. In addition to a once-off bonus to help you get your home office setup there are generous health, wellbeing and connectivity allowances. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

Approximately 30% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.

Want to learn more about Twilio? Visit Twilio's website.