Manager of Strategy and Operations - Commerce

Twitch, San Francisco, CA

Video platform and community for gamers

Twitch Commerce is a mission-driven organization that drives growth for Twitch creators by building, launching and managing revenue products that delight creators and viewers. This team is comprised of business leaders, engineers, product managers, and data scientists located across SF and Seattle. The ideal candidate will be responsible for day-to-day business management and expansion of our growing portfolio of revenue products for creators, including Subscriptions, Bits, and new monetization products yet to be launched. During a typical week, the Manager will identify new growth opportunities, build models to size the potential revenue impact, determine the business requirements necessary to build innovative products, and guide both the strategy and execution of the Commerce organization.

The ideal candidate will work cross-functionally across the entire organization including Partnerships, Content Acquisition, Sales, Marketing, Product, UX, Engineering, Business Development, Finance and Legal to drive concepts from strategy to execution. You will leverage your tech and gaming industry expertise, analytical skillset, and owner mentality to deliver results.  As one of the first key hires to support a growing Business team within Commerce, you have will the opportunity to grow our portfolio of monetization products while influencing how Twitch is perceived by creators, viewers, and the gaming industry at large.


  • Use data to drive strategy and operational excellence within the Commerce organization, including international expansion and streamlining creator payments
  • Formulate monetization strategies for new and existing content categories on Twitch, including user-generated and premium content
  • Determine the business requirements for revenue-generating products and features while working closely with Product Managers
  • Develop complex financial and operational models and present strategic narratives to senior management
  • Measure and report on monetization performance and other KPIs with an aim towards driving growth


  • Act with the mentality of an owner, not a renter
  • Demonstrate a bias towards action while keeping our execution bar at the highest standards
  • Ability to drive strategic initiatives with minimal direction and little oversight on a day-to-day basis
  • Thrive in an environment full of ambiguity and open ended outcomes
  • Comfort with communicating findings to senior management
  • Ability to prioritize multiple projects without compromising your work quality
  • Demonstrated prior experience in tech, gaming, or management consulting is required
  • Passionate about the Twitch community, prior social / community building experience a huge plus
  • Superior financial modelling, writing, and presentation skills
  • Familiarity with SQL is preferred; other programming languages a plus
  • BS/BA required, MBA strongly preferred


  • Full benefits, including medical, dental, vision and life 
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter benefits
  • Flexible time off policy
  • Weekly happy hours and opportunity to attend one gaming event or tournament
  • Top of the line technology to help you build your own workspace
Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


About Twitch

Twitch is the world’s leading video platform and community for gamers. More than 100 million gamers gather every month to broadcast, watch and chat about gaming. Twitch’s video platform is the backbone of live and on-demand distribution for leading video game broadcasters including casual gamers, pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in the gaming community, working to create a participatory experience that transcends gameplay.

Want to learn more about Twitch? Visit Twitch's website.