Manager, Global Payments Strategy and Operations

Twitch, San Francisco, CA

Video platform and community for gamers

About Twitch Payments:
Twitch has a two-sided payments network where we collect payments from customers all over the globe and payout income to our creators. We have a growing team comprised of product and engineering professionals based in downtown SF.

By bringing customers together with creators, we are changing how media is consumed and how communities are formed. Payments is core to Twitch’s strategy to serve the needs of creators in generating income on Twitch. At Twitch, you will work with passionate people who are smart, self-driven and customer obsessed.

The Payments team has a track record of shipping delightful features that influence how Twitch is perceived by both creators and customers. In addition to launching new features and program, the Payments team is also the architect and owner of a robust and flexible global platforms platform which enables other teams at Twitch to launch new business initiatives.

Job Description
We’re looking for a rock-star to join our fast-paced team to lead strategy and operations from a business lens. This individual will be responsible for advancing our payments capabilities by working cross-functionally throughout the organization (product, engineering, finance, legal, marketing, etc).  This individual will make payments programs successful and operate flawlessly by working with internal teams and external providers. 

The goal is to increase global payments coverage, enhance processing efficiency, reduce operating costs, launch new capabilities, streamline back office processes, enhance payments related customer experiences, and support the payments related need of multiple Twitch businesses. The person must be capable of developing the business requirements that maximize customer value, prepare the business case and ROI for senior management, collaborate with product and engineering teams to develop and launch multiple initiatives. 

This individual will work cross-functionally across the entire organization including Partnerships, Content Acquisition, Marketing, Product, UX, Engineering, Business Development, Finance and Legal to drive concepts from strategy to execution.  You will leverage your knowledge of business prioritization, payments and business operations to ensure we advance high impact programs.   As the first business hire to support a growing Payments team, you have will the opportunity to grow our portfolio of payments and payouts products used by millions of customers.


  • Direct ongoing improvements to our core payment operations processes, technologies, and team to continuously enhance our customers’ experience while enabling a high rate of growth and scale
  • Manage the launch and ongoing operations of critical programs and initiatives and identify and implement operational improvements
  • Develop a business case for new payments and payout use-case, through to business requirements and quantified opportunity assessment
  • Identify opportunities/issues/gaps with existing and new payment features and process and work with appropriate teams across Twitch to execute
  • Use metrics and quantitative analysis to drive operational excellence while improving our efficiency and scale
  • Develop and maintain tracking and reporting systems to measure, manage, and communicate operations performance
  • Communicate and prioritize development with product management and engineering teams
  • Drive content for internal business communications highlighting various initiatives, successes, and platform improvement opportunities
  • Perform post-mortems on launches to calibrate actual performance relative to the business case


  • 5+ years of experience in operations, product management or business management in marketplace, technology, ecommerce and payments industries
  • History of effectively working with and managing external partners, successfully working with internal teams to build new capabilities, and implement successful projects
  • Act with the mentality of an owner, not a renter
  • Demonstrate a bias towards action while keeping our execution bar at the highest standards
  • Ability to drive strategic initiatives with minimal direction and little oversight on a day-to-day basis
  • Thrive in an environment full of ambiguity and open ended outcomes
  • Comfort with communicating findings to senior management
  • Ability to prioritize multiple projects without compromising your work quality
  • BS/BA required, MBA strongly preferred


  • Full benefits, including medical, dental, vision and life 
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter benefits
  • Flexible time off policy
  • Weekly happy hours and opportunity to attend one gaming event or tournament
  • Top of the line technology to help you build your own workspace
Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Twitch

Twitch is the world’s leading video platform and community for gamers. More than 100 million gamers gather every month to broadcast, watch and chat about gaming. Twitch’s video platform is the backbone of live and on-demand distribution for leading video game broadcasters including casual gamers, pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in the gaming community, working to create a participatory experience that transcends gameplay.

Want to learn more about Twitch? Visit Twitch's website.