Senior User Experience Researcher / Team Lead

Twitch, San Francisco, CA

Video platform and community for gamers

Good product decisions begin with a deep understanding of user needs. Twitch’s user experience research team provides key insights that guide the product development process from ideation to launch, and conducts strategic generative research that shapes product roadmaps and sparks ideas for new features.

As a senior user experience researcher, you will help drive the research roadmap and prioritization across Twitch’s diverse product development teams, including features and programs for viewers, broadcasters and developers. You will use research findings to influence Twitch’s senior-most stakeholders, guide the development of key strategic initiatives, and inspire the creation of novel products and programs to address user needs.


  • Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact. Identify best method or mix of methods to address research questions, with consideration for timeline and resources with minimal guidance
  • Build strong stakeholder relationships, effectively communicating with research teammates and product teams; make decisions based on a strong understanding of business, customer and design tradeoffs
  • Provide leadership for a small team of user researchers, overseeing project scoping, planning and prioritization to ensure the team is continually delivering high-impact work 
  • Drive best practices in user research, usability and analysis; lead research and protocol reviews, and provide feedback and guidance to larger team; demonstrate thought leadership and influence both within the user research team and across the company
  • Advise senior management and product teams on research opportunities and best practices at all stages of an agile product development process
  • Lead strategic cross-company research initiatives and report findings to our executive team and other business leaders) 


  • Expert-level knowledge in a variety of industry-centric qualitative research methods, such as semi-structured interviews, contextual inquiries, usability studies, diary studies, unmoderated remote studies, paper prototyping and surveys.
  •  Track record of producing impactful, high-quality research that shapes product decisions and influences stakeholders at the executive level
  •  Understanding of qualitative analysis and reporting methods suitable for the fast pace of industry; ability to quickly shift the methodology and scope of research projects to meet short deadlines while collecting the best possible data and delivering actionable results
  • Strong examples of research leadership, including skill-building, research mentorship, and research program development
  • Background in HCI, sociology, applied anthropology, social psychology, design research or related field; advanced degree preferred

Bonus Points

  • You have experience working on accessibility-focused research
  • You have direct research management experience
  • You already know a lot about online communities, online video, video games, or Twitch


  • Full benefits, including medical, dental, vision and life 
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter Benefits
  • Flexible time off policy
  • Weekly happy hours
  • Top of the line technology to help you build your own workspace
About Twitch

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


About Twitch

Twitch is the world’s leading video platform and community for gamers. More than 100 million gamers gather every month to broadcast, watch and chat about gaming. Twitch’s video platform is the backbone of live and on-demand distribution for leading video game broadcasters including casual gamers, pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in the gaming community, working to create a participatory experience that transcends gameplay.

Want to learn more about Twitch? Visit Twitch's website.