Technical Solutions Engineer

Udemy, Dublin, Ireland

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About the Role
Udemy is looking for a multi-talented individual with excellent communication and organization skills, knowledge and comfort with software development practices and techniques, and a passion to help businesses and other organizations become modern “learning organizations”, via Udemy for Business. Our business offering leverages the marketplace catalogue of over 100,000 courses serving upward of 30M students. We are working closely with Learning & Development professionals, managers and learning leaders across thousands of organizations with the mission to deliver the best workplace learning experience in the industry.

You will be at the intersection between the Product Engineering and Support teams. Your days will involve talking to customers, understanding their challenges with using our platform, explaining our APIs and integration options in technical detail as well as troubleshooting and working with them to identify the root causes of various issues. You will also empower our Support team by building tools and establishing processes that will enable them to diagnose and resolve technical issues accurately, quickly and efficiently.

Our team members have a wide variety of backgrounds and we strongly believe that diversity, open-mindedness, and good communication yield the best results. We are looking for someone to join the team who has basic experience in some of the areas listed below and a desire to learn and master anything else that comes their way - we are a learning company after all!

Below is a list of some of the competencies and experiences that will help you do well in this role:

  • JavaScript, HTTP, HTML, CSS
  • Python or similar language
  • REST APIs, integrations
  • Experience with various browsers and operating systems
  • Understanding of email, SMTP
  • Strong command of English
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).

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About Udemy

Enriching lives Udemy is a global marketplace for learning and teaching online where students are mastering new skills and achieving their goals by learning from an extensive library of over 55,000 courses taught by expert instructors.

Want to learn more about Udemy? Visit Udemy's website.