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Customer Success Manager
Udemy, San Francisco, California
See jobs at Udemy
Duration: Full-Time
Here is what you will be doing:
- Proactively owning and managing the success of 40-50 strategic Udemy for Business (UFB) customers
- Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
- Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
- Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
- Building and maintaining executive level relationships through our role as trusted advisors
- Renewing customer contracts and partner with sales to develop account expansion strategies to hit upsell targets
- Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.
- Working with product management to surface customer requests and help translate customer feedback into product requirements
- Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of our department
We're excited about you because you will have:
- 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
- Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
- Experience working with HR/L&D customers would be a plus, but not required
- Requires about 40% travel time
About Udemy
Enriching lives Udemy is a global marketplace for learning and teaching online where students are mastering new skills and achieving their goals by learning from an extensive library of over 55,000 courses taught by expert instructors.
Want to learn more about Udemy? Visit Udemy's website.
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