Senior Product Manager - Personalization Algorithms

Udemy, San Francisco, California

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Duration: Full-Time

About the Role
We are looking for a Senior Product Manager to own a portfolio of machine learning (ML) based products powering our personalized marketing experiences, based in our San Francisco office, you will oversee the product strategy and execution to drive student and instructor traffic globally.  A successful candidate will leverage best practices from both traditional product management and ML product development, to define and execute on a product roadmap. You should be equally comfortable discussing the low-level details with ML technical teams as with explaining the customer-level benefits of these technologies to stakeholders. You are keenly aware that beyond models and data, the technology should ultimately provide exceptional customer experience and deliver business value. You have the ability to demonstrate success with new product development using both quantitative and qualitative measurement methods.

You will interface with multiple delivery pods such as marketing tools (campaign management system, digital asset management and communications platform (email service providers, push, SMS tools) to drive product strategy across these pods and partner with multiple groups across the organization to innovate and inspire changes to the product, aligning with Udemy’s unique brand promise.

Here’s what you’ll be doing:

  • Develop and implement a highly defined and effective product roadmap for assigned products, including outlining projects within stages, timelines, priorities, success metrics, and dependencies
  • Ensures cross-functional teams’ understanding of and alignment with the product feature roadmap
  • Lead the execution of product ideas into actionable concepts, timelines, projects, customer adoption, success, and satisfaction
  • Write detailed, accurate, and defensible product requirements and feature documentation
  • Establish and track key metrics and success criteria for product features and offerings pre and post-launch
  • Establish a shared vision across the company by building consensus on priorities leading to product execution
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Build an in-depth understanding of our B2B and B2C customers, internal users, integrations, platforms, API’s, marketing tools, pricing, and customer acquisition channels
  • Build executive presentations, crafting messages that lead and influence via persuasion, patience, and energy

We’re excited about you because you have:

  • 5+ years of technical product management experience with significant involvement with data platforms, data science, ML, and data as a product
  • Built and delivered complex and scalable algorithms that integrate with platforms in collaboration with engineering, data scientists, and marketers
  • Familiarity with modern data science techniques (e.g., deep learning and natural language processing) and a strong intuition regarding their capabilities and limitations
  • Broad understanding of the consumer marketing landscape (esp. the modern marketing technology stack and personalization)
  • Experience building strong business cases
  • Ability to take a vague problem, strategy, or misalignment and turn it into actionable to-dos for the team to build an implementation strategy 
  • Strong written, verbal, presentation and communication skills
  • Hands-on leadership skills, willing to do whatever it takes to get quality products and features to market on time
  • Strong business acumen, and demonstrated ability to influence cross-functional and interdisciplinary teams to produce results
  • Great attention to detail but base your strategy on the big picture objectives
  • An ability to create processes while grasping nuances that surround the systems and products
  • Understand how technology can solve customer problems and can engage in the details with your engineering, data science, and marketing partners to find simpler solutions
  • Comfortable collaborating with local and remote product and engineering teams (San Francisco and Istanbul)

Attributes we look for:

  • Empathy for internal users and end users
  • Humility and a learning mindset with a bias toward action
  • Listening to understand
  • Ability to articulate and explain complex technical concepts for non-technical audiences
  • Strong hands-on analytical skills and quantitative reasoning ability
  • Excellent written, verbal, and visual communication skills
  • Hands-on, responsible and takes ownership over work

Nice to haves:

  • BA/BS in Computer Science or related technical field is ideal
  • Prior experience in a hands-on data science or related technical role
  • Experience with delivering products for two-sided marketplaces/platforms
  • Experience with SQL and data visualization tools like Looker and Mode Analytics
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

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About Udemy

Enriching lives Udemy is a global marketplace for learning and teaching online where students are mastering new skills and achieving their goals by learning from an extensive library of over 55,000 courses taught by expert instructors.

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