Collections Analyst

Udemy, San Francisco, California

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Duration: Full-Time

About you:

You dive in to understand and act on all activities associated with a hyper-growth SaaS business. You are humble and curious. You have an understanding of Enterprise SaaS dynamics and can build bridges and work cross functionally in a complex and global organization matrix and can contribute into effective scalable process. You possess a strong collaborative approach and are able to build effective relationships with cross-functional departments to provide timely and accurate revenue and receivables/collections guidance to help Udemy better manage risk and improve the overall collection timeline for our receivables. You have strong organizational and communication skills and are able to balance competing priorities. You take initiative and are able to work in a dynamic environment across all levels of management and across functions and geographies. You are confident, energetic, demonstrate good judgment and are able to influence outcomes globally.

About the Role:

Udemy is seeking an individual contributor who will be part of a team for driving cash collection  for our enterprise subscription business.  We are looking to bring on dedicated, results-driven individuals who can balance assertiveness and empathy. This position will be an individual contributor coordinating Collection, Loss Mitigation, and Dispute resolution for their portion of the customer accounts.

Here's what you'll be doing:

  • Work with the manager to deploy effective and efficient collection strategies, processes and workflows resulting in the timely collection and resolution of a portfolio of Udemy UFB/G customers. 
  • Coordinate with Finance, Legal, Sales & Sales Ops, to ensure that credit and collection policies, procedures and practices are implemented and adhered to.
  • Facilitate communication and meetings related to customer complaints, issues and escalations in order to drive to resolution of the customer account in a timely manner.
  • Handles escalated communication when necessary in a professional manner with a focus to quick resolution of issues
  • Work closely with Collections manager and collections team members to resolve issues on their accounts.
  • Promptly manage the responses to customer inquiries regarding invoices and/or past due balances
  • Gain increasing knowledge of the collections tools, Netsuite, SFDC, Slack, emails, phone calls in order to increase efficiency and productivity and number of accounts handled in the portfolio.

We're excited about you because you have:

  • Finance/Accounting background
  • 2+ years of Enterprise collections experience
  • Ability and willingness to handle multiple tasks under a tight deadline in a a fast-paced and dynamic environment
  • Maintains high performance standards; passion for excellence and continuous improvement
  • Demonstrates strong interpersonal, written and oral communication skills
  • Highly positive and collaborative individual that excels at developing working relationships, building consensus and fostering trust and collaboration at all levels
  • Support audit processes and communicate with auditors on receivables & collections
  • Experience with software packages including NetSuite, SalesForce.com and Microsoft Office Suite.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.

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About Udemy

Enriching lives Udemy is a global marketplace for learning and teaching online where students are mastering new skills and achieving their goals by learning from an extensive library of over 55,000 courses taught by expert instructors.

Want to learn more about Udemy? Visit Udemy's website.