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Senior Program Manager, Delivery

Uptake, Remote

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What We Do  

Uptake is the premier Industrial AI company, providing a predictive analytics SaaS platform that empowers major industry leaders to optimize performance, reduce asset failures, and enhance safety. At Uptake, we combine our strengths — machine learning, analytics, data visualization, and software development — with the expertise of our industrial partners. The result is an enormous savings in development time and resources for Uptake’s partners and a proven industrial-grade software platform that delivers value to partners and their end customers. 

What You'll Do:

As Senior Program Manager on the Delivery team, you will be responsible for ensuring cohesive, thoughtful progress across internal and external work streams for a variety of projects. This requires a deep understanding of relationship dynamics, strong process development and adherence, and proven expertise in program and project management. The Senior Program Manager is responsible for engaging with a wide variety of teams to ensure successful and on-time delivery of Uptake Products and execution of customer commitments. This role is accountable for delivery for key accounts with regular interaction with customer stakeholders and is expected to perform at a senior and autonomous level. This individual is intellectually curious, has excellent communication and writing skills, and has a strong willingness to learn and apply knowledge creatively.

Responsibilities:

  • Manage project risks and issues, escalate blockers as required
    • Ensure seamless operations, identifying internal and external blockers and working with relevant groups to remove those blockers
    • Identify and manage projects risks and address them before they become blockers
    • Own escalation updates to Delivery leadership and the Sales team, appropriately sharing and discussing urgent and important issues as they arise
  • Create, update and manage project plans to ensure project success
    • Lead the working team responsible to achieve project objectives
    • Identify and manage schedule and resource interdependencies
    • Drive progress to project deadlines and milestones
    • Maintain project alignment to produce deliverables and meet objectives
    • Work with functional team leads to allocate resources 
    • Work with Delivery Practices  team, Product & Engineering teams to ensure timely delivery of all milestones.
    • Build relationships with project workstream owners to plan and measure the delivery of project goals
    • Work with the Sales team to clearly understand the customer goals and have the ability to navigate and mediate issues to a successful resolution
    • Communicate and translate business and technical requirements to various stakeholders
    • Upon completion of implementation, facilitate successful handoff to Customer Success for ongoing maintenance and support
  • Define and maintain stakeholder expectations
    • Coordinate between Uptake’s functional team leads, customer stakeholders and subject matter experts to ensure on-time and on-budget delivery of projects
    • Effectively work with Uptake technical teams, including engineers and data scientists, to understand Uptake products and technology
    • Coordinate with workstream owners to ensure needs and expectations are communicated appropriately to other Uptake teams and customer
    • Responsible for the successful completion of all milestones
    • Provide project updates via creation of communications materials, dashboards and reports
    • Responsible for managing all assigned project KPIs and measurement of those targets and KPIs
  • Provide leadership and guidance to Delivery team
    • Proactive in providing leadership and guidance to Project Manager(s) to ensure needs and expectations are translated to other Uptake teams and customer
  • Work closely with Professional Services leadership team to identify and develop best practices and tools required for project and organizational success (communication materials, dashboards, reports, implementation playbooks, etc)
  • Onboard assets
    • Collaborate with internal and external stakeholders to develop prioritized plans for asset onboarding
    • Validate incoming data for data science and product/solution consumption

Qualifications:

  • 10+ years of experience in project/program management, consulting, product, implementation or other customer-focused roles, including experience in a SaaS or enterprise software environment
  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Ability to understand customer needs, manage intake and prioritization with business and partners, coordinate work and execution.
  • Demonstrated experience managing complex relationships and projects, mediating disputes, and negotiating a resolution to difficult problems
  • Superior written and verbal communication skills
  • Ability to be hands-on and flexible
  • Demonstrated strategic thinking, planning, leading, and execution to contribute to program consistency
  • Ability to think creatively and develop non-traditional solutions to complex business challenges
  • Knowledge of and demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne, or equivalent

Preferred Qualifications:

  • Proven understanding of cloud computing architecture, cloud adoption and migration, and operational process management 
  • Familiarity with the Azure ecosystem
  • Experience working with Fortune 100 industrial companies
  • Project management certification
  • Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects

Why Work Here:

Uptake is a values-driven organization, and we are excited about what we do. We’re flexible, honest, hardworking, and collaborative. As a team, we bring our diverse backgrounds, beliefs, and experiences together to solve tough, important problems. We support and challenge one another to bring out the best in each of us, and we might have a little fun along the way.

Applicants must be authorized to work in the U.S. or Canada

Uptake welcomes and encourages applications from all individuals, without regard to any prohibited ground of discrimination, including from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About Uptake

Did you know that as little as 1% of industrial data is being used today? With the rise of commoditized sensors, connected technology, massive storage capacity and growing processing power, every asset in every industry is capable of generating valuable data at incredible scale. This key information can answer the most critical questions across your operations and open the door to unprecedented business advantages. At Uptake, our purpose-built products ingest and analyze sensor and enterprise data, transforming it into actionable insights and immediate outcomes. Together with our customers, we drive real business value and set new standards for productive, secure, safe and reliable operations. We believe companies and people should love the technology they experience. We are field engineers, technologists and data scientists who deliver great software that is easy to use. Above statistic: McKinsey & Company

Want to learn more about Uptake? Visit Uptake's website.