Client Lead

UserTribe, London

Customer Empowered Business

We are looking for a Client Lead to join our growing team in our new London office. As our new Client Lead you will be responsible for increasing the value of our product to key clients in the UK. You will be the expert adviser our key clients will go to in order to structure their; innovation, marketing and product development processes around customers.

What would your role be?

  • Drive the customer-centered agenda in global enterprises and provide sparring on how to center their workflows around customers
  • Identify key stakeholders in the organisation and create opportunities for up and cross sell
  • Manage client relations to ensure they are well-serviced and getting value out of using our platform
  • Understand our clients’ needs for customer involvement and connect it to our model to ensure the best possible outcomes for our clients
  • Own and drive studies and projects end-to-end, ensuring that we deliver on the strategic and tactical objectives for our clients

Who are we looking for?

  • You have a background in e.g. Marketing, Economics or Sales
  • You have experience within sales or from a consultancy
  • You have experience within customer research or other fields related to customer experience / design thinking
  • You have exceptional communication and presentation skills, and love talking to clients
  • You can work independently and cross-functionally with a strong can-do attitude
  • You can understand company contexts and business challenges
  • You possess great stakeholder management skills and work in a very structured way

What would you get out of it?

  • Get a chance to be a part of building up our new London office
  • Get a chance to work with an exciting and successful product where there is plenty of opportunity for further market growth
  • Be challenged, grow and learn
  • Take advantage of a flexible working culture with freedom to structure and influence your own work
  • Work with experienced, competent and inspiring yet down-to-earth people in a high performing environment
  • See your work have an impact on innovations which shape companies’ agenda

Who are we?

UserTribe is one of the fastest growing data platforms in the world on a mission to bring customer-centricity and ‘lean startup’ methodology to the heart of decision-making at enterprises. By facilitating customers’ interactions with our clients’ ideas, concepts, prototypes and marketing material, we enable our clients to involve customers at every stage of their workflow.

About UserTribe

UserTribe is more than a company. We want to create a movement: Customer Empowered Business. We hear from a lot of companies stuck in a similar position: they know that customer-centricity is the key for future success; they have hired team members with competencies in agile development and user experience; their marketing teams are focused on mapping and improving the customer journey. But they run into a problem in one critical area: actually involving their customers in their work processes. This is perfectly understandable – traditional customer research is complicated, costly and takes a long time to produce value. UserTribe takes the hassle out of customer research, enabling you to involve your customers in your workflows on an ongoing basis, without delay.


Want to learn more about UserTribe? Visit UserTribe's website.