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Account Manager, Volume

Vimeo, Boston, MA

High-quality tools for hosting, sharing, and streaming videos


Vimeo is looking for an Account Manager to build and maintain relationships with our clients. In this role, you will be responsible for a large portion of the company's revenue by working to expand existing Vimeo accounts into our OTT and Vimeo Enterprise product line. Furthermore, you will identify power users of the Vimeo.com product and create bandwidth-related contracts. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work!

What you'll do:

  • Shared account management of millions of dollars in revenue of accounts within Vimeo’s customer base 
  • Understand and anticipate clients’ business needs to drive the success of key accounts 
  • Negotiate contract renewals and expansion opportunities 
  • Strengthen client relationships with ongoing communication and new solutions 
  • Proactively manage customer pipeline and renewals to meet monthly and quarterly objectives 
  • Run in-person Quarterly Business Reviews with key accounts 
  • Communicate with and present to C-level executives, confidently conveying Vimeo’s value proposition 
  • Assist in collecting client feedback, defining processes, and identifying best practices 

Skills and knowledge you should possess:

  • 2+ years of experience in a customer-facing role within the SaaS industry
  • Strong experience retaining and expanding accounts
  • Ability to multi-task across multiple projects and internal partners
  • Thorough working knowledge of sales tools, including Salesforce.com

Bonus points for:

  • Online Video Platform (OVP) experience, or knowledge of online video technologies
  • Knowledge of live streaming technologies
  • Experience carrying a $2MM+ Annual Recurring Revenue (ARR) book of business
  • Track record of exceeding quotas

About us:

Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 230 million users — from creatives to entrepreneurs to the world’s largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Learn more at www.vimeo.com 
Learn more at www.vimeo.com/jobs

About Vimeo

Vimeo is the quality, open video platform for creative people around the world. Vimeo was founded in 2004 by filmmakers who wanted a fun, easy, uncluttered way to share their work and moments from their lives. We remain true to that mission by continually striving to help people with a wide range of passions share the things they create and care about. In everything we build for creators and their audiences, our goal is simple: make life worth watching. 

Want to learn more about Vimeo? Visit Vimeo's website.