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North America Loyalty, Sr Director Business Development

Visa, Foster City CA, US

Everywhere you want to be

Duration: Full-Time


The Visa North America Loyalty team is focused on delivering solutions that drive customer engagement for our partners.  Whether for an issuer, merchant, fintech or big tech company, the North America Loyalty team is looking to create innovative solutions that resonate with clients.  As a member of the North America Loyalty team, the Senior Director of Fintech & Partner Solutions will lead a team responsible for expanding the use of Visa Loyalty solutions in North America across all fintech and strategic partners. 

This candidate will be responsible for the strategy and initiatives that enhance and/or expand the existing loyalty solutions (Visa Offers Platform, Visa Offers Network, and Visa Rewards Platform) through partnerships.  Additionally, this candidate will be leading the sales and go-to-market efforts to sell loyalty solutions to the largest big tech companies in the world and the most innovative FinTech's.  The candidate must be influential in demonstrating the value of Visa Loyalty solutions, proactive in ensuring we achieve our goals, and skilled in pivoting and adjusting as new information and lessons learned come to light.

This is a highly cross-functional role, so organizational savvy and interpersonal skills are critical as we interface with specialized Product groups, Fintech sales, Digital Partnerships teams, Merchant and Co-Brand sales, Legal, and Finance to coordinate the end goal of achieving individual and team objectives. This requires understanding client business goals and objectives, providing information and direction to partners, ensuring that the client’s contractual commitments are met, and resolving issues clients may face.

Visa is looking for an individual that is a thought leader in strategy and business growth with a proven record of success in fast-paced environments with demanding timelines. This role will require the development and scale of a variety of skills, including working with regional teams and clients, challenging the status quo, and problem-solving to remove barriers towards exponential growth opportunities. The role will be a self-starter who brings a blend of business acumen, customer centricity, critical thinking, business data analysis, excellence in cross functional stakeholder communications and management, along with a relentless drive to grow revenue. The ideal candidate will be eager and determined to seek out clients, identify key pain points, and connect them with solutions across Visa Loyalty products and solutions.

Key responsibilities

  • The primary focus for this role is to lead the Fintech and Strategic Partners team driving strategy and sales to those clients to meet and exceed revenue targets across a portfolio of Visa Loyalty products
  • Define a clear vision and strategy for the team and execute the strategy
  • Evaluate existing and upcoming partners to determine applicability to the North America loyalty market
  • Sign new or renew existing deals with strategic partners and fintech companies
  • Develop sales strategy for sales acceleration, including determining high potential client targets, use cases, verticals, etc.
  • Take clients through the sales cycle from prospecting to solutioning to deal structure to contract
  • Strategize with Visa account executives to leverage customer interactions to identify new sales opportunities
  • Take initiative to develop skills by staying current on industry trends, product knowledge and maintain a working knowledge of Visa products and services.
  • Empower team and drive a culture of accountability and transparency by using data and metrics
  • Enable and inspire team by motivating, mentoring, and assisting throughout all stages
  • Be a thought leader bringing the voice of fintech, big tech and other strategic partners to Visa Loyalty

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications

  • 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
  • Accomplished sales leader with a proven ability to overachieve aggressive sales goals
  • Demonstrated track record of building and managing businesses including expertise in setting go-to-market strategies and execution, pricing, managing budgets, generating and scaling revenue, and supporting clients
  • Ability to explain complex business and technical concepts to broad audiences in an approachable way to drive adoption
  • Highly skilled problem-solver with a strong focus on delivering for clients and bias for action
  • Excellent listening and communication skills (both verbal and written), and executive presence, must be able to influence across all levels of an organization
  • Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers
  • Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately
  • Ability to successfully build strong partnerships with cross-functional teams in a matrixed organization
  • Proven record of implementing strategic initiatives, policies and operational decisions
  • Demonstrated ability to make timely decisions, balancing analysis with decisiveness
  • Ability to inspire direct reports and influence those without direct management responsibility

Preferred Qualifications

  • 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
  • Strong technical aptitude with the ability to absorb technical information and use that knowledge to develop business solutions.
  • Partner/vendor management experience
  • Passionate about what you do and about the opportunity to transform payments, working for the industry leader

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.