Senior Staff Software Engineer (Service Now)

Visa, Ashburn VA, US

Everywhere you want to be

  • Gather and prioritize customer requirements, and develop and implement products to meet the requirements
  • Develop new enhancements and custom apps and deploy to ServiceNow Store. This will require expertise in JavaScript, Glide API, Business Rules, Workflows, Client Scripts, UI Policy, UI Actions
  • Knowledge and experience working with ServiceNow Security features, administering Users, Roles, Groups, ACLs
  • Knowledge of CMDB, Business Services Map & Knowledge of ServiceNow UI tools Service Portal, CMS
  • Experience working with Jelly scripting, Glide  API, Java scripting and working knowledge of various JS frameworks like AngularJS, NodeJS etc.
  • Design and develop integrations of other in-house applications with ServiceNow. Should have in-depth configuration and development knowledge across all core ServiceNow modules – IM, PM, CM, KM, CMDB, Discovery, Catalog, Portal, SLA, Integration with other systems
  • Working knowledge of the APIs, web services and standard relational database concepts required
  • Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
  • Identify requirement gaps to maintain a high degree of quality in the solution build and provide configuration options to meet specific requirements identifying respective pros and cons for each option
  • Ensure that ServiceNow standard best-practices are utilized for all configurations and customizations. Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
  • Provide training for each tools functionality both in person and through using other methods.
  • Actively support the Program Team by acting as main focal point when queries arise around process design, functional specifications, test planning, tool functionalities and capabilities.
  • Document the technical requirements / as built documentation
  • Participate in project meetings/daily scrums and communicate development status.
  • Experience working with source control integration of ServiceNow with GIT
  • Support multiple instances of the platform including Development, QA, and Production
  • Analyze System log files and recommend changes and enhancements to applications and system configurations
  • Code,test, debug, implement, and document highly complex programs. Ability to
     develop complex test plans to verify logic of new or modified programs
  • Research information from existing systems, analyze program and time requirements
    Prepare time estimates and justifications for assigned tasks and provides recommendations to project managers
  • Support project personnel in resolving fairly complex program problems. Works with
     client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming
  • Work closely with the business analysts and development team to assist in the
     appropriate extension, integration or development of the platform. Develop, publish and maintain statistical, management and custom reports
  • Analyzing, creating proof of concepts, designing, developing and customizing business
  • Designing and implement software that is simple, intuitive and easy to use that will
     allow customers to extend and customize the functionality to meet their specific business needs
  • Working with Internal customers for requirement clarifications and solution designing
  • Lead technical discussions and arrive at appropriate solutions while working
     and mentoring other junior team members
  • 24/7 support of the ServiceNow platform which also includes monitoring, maintaining and resolving tickets through the queue management process.


  • Bachelor's degree and equivalent combination of education and experience
  • Requires ServiceNow development experience including managing ServiceNow Helsinki
    version or above
  • Strong working knowledge of technology stacks and technology infrastructure
  • Hands on experience working with CMDB or Configuration Management platforms
  • Strong analytical skills with the ability to extensively analyze business
     processes and work flow
  • Effective writing skills with the ability to document application configurations, system design and architecture
  • Effective communicator with customers, system administrators, team members and management and use sound judgment when considering enterprise impacts of technical decisions
  • Accustomed to working with team members who are in geographically dispersed and ability to work as part of a team as well as independently
  • Must have some knowledge with the ServiceNow Platform and the ability to troubleshoot and restore the application
  • Must be ServiceNow Certified System Administrator or Service Now Developer Certified

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.