The LAC Senior Director of Multinational Clients and Acceptance Risk will be responsible for three key areas: 1) Engaging Multinational Clients on Visa’s Champion Security strategy, programs and related initiatives, 2) Executing a comprehensive LAC Acceptance Risk strategy to guide Acquirer growth of Visa acceptance throughout LAC, in partnership with other internal functions including Product, Merchant Sales and Solutions, Client Services and assigned market Risk Managers, and 3) Collaborating with internal product teams on proposals for clients to adopt the use of Visa core and value added risk services and products. The successful candidate will be a catalyst for transforming and focusing Visa’s engagement with Multinational Clients and LAC Acquirers so that they effectively and soundly grow payment services throughout Latin America and the Caribbean. The position reports into Visa’s LAC Regional Risk Officer (RRO).
With new players entering the payments ecosystem, constant innovation and increasing government attention, the payment industry is becoming highly complex. Therefore, a critical objective for this leader will be to evolve our LAC Multinational Clients and Acquirer risk strategy and advance our champion security initiatives with these clients and partners, track success metrics and ensure smooth and consistent execution of the strategy across all LAC markets. The successful candidate will be an exceptional leader with a deep understanding of the payments industry and a strong team player with the ability to organize and mobilize cross-functional teams, partners and external stakeholders. This individual will be a results-oriented, highly motivated leader who will function well within a global, matrix organization.
The Senior Director of LAC Risk Multinational Clients & Acceptance Risk will develop and execute a strategy to engage and guide Multinational Clients and Acquirers to effectively and soundly grow their Visa LAC payment services. Specifically she/he will:
1) Partnering with LAC FI Sales to engaging Multinational Clients to:
a. Create a comprehensive risk management strategy for their LAC operations,
b. Optimize their fraud, chargeback and authorization performance,
c. Proactively comply with Visa operating requirements and risk programs,
2) Executing a comprehensive LAC Acquirer Risk strategy to guide the sound growth of Visa acceptance throughout LAC, in partnership with other internal functions including Product, Merchant Sales and Solutions, Client Services and assigned market Risk Managers, including:
a. Proactively educating clients on the latest risk management technologies and practices
b. Advising clients on the necessary actions to comply with Visa risk management programs,
c. Guiding Multinational clients and Acquirers in addressing Visa’s risk related fees
3) Collaborating with internal product teams on proposals for clients to adopt the use of Visa core and value added risk services, products and consulting.
a. Collaborate and propose new innovative ways to help our clients accelerate the sound growth of their payment business
b. Partner with clients to explore creative solutions to address their pain points
c. Extend our risk partnership with service providers to accelerate secure digital payments
o Previous experience in managing direct staff and in coordinating multi-functional teams to execute in market risk functions, programs and initiatives
o 12+ years of payment experience, specifically in engaging and advising clients to adopt risk management best practices that will accelerate the sound growth of their payment business
o Demonstrated success in setting and successfully implementing a strategy for client engagement
o Strong ability to communicate, collaborate and influence within a global, matrix organization
o Deep knowledge of the payments industry and the major trends affecting our stakeholders, including regulatory, market environment, competitive landscape, and technology
o Established reputation for building peer like relationships with senior client and partner leaders in a large and being able to communicate and influence other teams
o Professional track record of responsibility for large, complex programs and guiding cross functional teams to complete these programs with a high level of effectiveness
o Ability to manage multiple initiatives at once in a fast paced entrepreneurial environment, while demonstrating grace under pressure and comfort with problem solving ambiguity
o Understanding of business strategy, clients and their evolving risk management requirements
o Intellectual curiosity with the ability to quickly grasp new payment services and develop corresponding risk and fraud management best practices for clients
o Solid general management background, with proven track record in strategic thinking, financial planning, risk management, relationship building and project leadership
o Proven record of leading and motivating a cross functional teams of diverse SMEs
o Fluent in spoken and written English and Spanish and/or Portuguese
Critical Competencies for Success
o Integrity and High Ethics: Our values and our brand mandate a total commitment to honesty and the highest standards of ethical behavior.
o Curiosity and Problem Solving: Visa seeks intellectually curious individuals who are committed and passionate about continual learning and who are driven to solve problems.
o Diversity: Visa actively seeks diverse talent, who will offer different perspectives and a variety of backgrounds to enhance Visa as a company.
o Leadership: A commitment to be a strong leader is mandatory. Everyone at Visa is a Leader guided by our leadership principles:
o Teamwork: Teamwork and shared success are important to Visa given our complex ecosystem and the collaboration across function, clients and industry players that is required to address our challenges and opportunities.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.
Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.